Job Description
Join arenaflex, a leading global paints and coatings company, as a Retail Customer Service Specialist in Clinton, IA. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our stores.
- *About arenaflex**
At arenaflex, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. With a rich history spanning over 150 years, we have established ourselves as a trusted partner for professionals and homeowners alike. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry.
- *Job Summary**
As a Retail Customer Service Specialist, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining the high standards of our stores. You will work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.
- *Key Responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- *Qualifications**
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- *Preferred Qualifications**
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
- *Skills and Competencies**
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we invest in our employees' growth and development. As a Retail Customer Service Specialist, you will have opportunities to learn and grow with our company. You will have access to training and development programs, as well as opportunities to advance your career within the company.
- *Work Environment and Company Culture**
Our stores are dynamic and fast-paced environments where you will have the opportunity to work with a diverse group of customers and colleagues. We value our employees' contributions and recognize their hard work and dedication. Our company culture is built on a foundation of respect, inclusivity, and teamwork.
- *Compensation, Perks, and Benefits**
As a Retail Customer Service Specialist, you will be eligible for a competitive hourly wage, as well as a range of benefits and perks. These may include:
- Competitive hourly wage
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, including your resume and a cover letter outlining your qualifications and experience.
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
- *Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Apply for this job