Job Description
At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences across our stores and field operations. As a key member of our Operations Strategy Team, the Manager of Operations Process - Customer Experience will play a pivotal role in driving process improvements that support the needs of our stores and field teams. If you're a seasoned operations professional with a passion for process excellence and customer-centricity, we want to hear from you! **About blithequark** blithequark is a leading retail organization dedicated to providing unparalleled customer experiences through innovative store operations and field strategies. Our commitment to excellence has earned us a reputation as a trusted partner in the industry, and we're now seeking a talented Manager of Operations Process - Customer Experience to join our team. **Key Responsibilities** As a Manager of Operations Process - Customer Experience, you will be responsible for: * Analyzing complex problems and communicating effective solutions to the team and the field, ensuring seamless execution and resolution. * Developing and implementing process improvements that drive value to our stores' bottom line, managing core store operations projects and process enhancements. * Managing day-to-day processes related to your area of responsibility, creating and maintaining project work plans, and identifying and mitigating roadblocks. * Responding proactively to unanticipated store needs, managing action steps necessary for successful execution of strategic projects and process improvements. * Building strong partnerships with the field and stores, communicating effectively and providing high-level insights and recommendations based on industry, business, competitive landscape, and consumer data analysis. * Providing guidance and training specific to your area of expertise, collaborating with findings from data, and making verbal and written recommendations. * Maintaining a deep understanding of specific operations and processes within store operations, staying up-to-date on industry trends and best practices. **Direct Manager/Direct Reports** As a Manager of Operations Process - Customer Experience, you will be responsible for leading a team of 2-5 Business Analysts, providing guidance, support, and development opportunities to ensure their success. You will also be expected to: * Direct and indirect reports, typically including 2-5 Business Analysts. * Frequent persuasion or influencing of others, assigning and reviewing work, and considering diverse options or procedures when solving problems. * Determining priorities and defining what should be done and how to do it, once given general assignments. **Travel Requirements** As a remote employee, you will be required to travel occasionally, with overnight travel less than 10% of the time. **Physical Requirements** The majority of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles. **Working Conditions** You will be working in a comfortable indoor area, with occasional exposure to demanding deadlines, quotas, and difficult situations. **Minimum Qualifications** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications** * PMI certification preferred. * 3 years of retail experience or process management in a related area. **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education** * No additional education. **Minimum Years of Work Experience** * 5 years of experience in operations, retail, or a related field. **Preferred Years of Work Experience** * No additional years of experience. **Minimum Leadership Experience** * None. **Preferred Leadership Experience** * None. **Certifications** * None. **Competencies** * Strong business, functional, and/or store knowledge for your area of responsibility. * Leadership and management experience preferred. * Strong operations, retail, and/or field experience required. * Ability to partner/communicate well with the field/stores. * High sense of urgency in responding to field needs. * Strong big picture; strategic thinking skills. * Strong quantitative skills, such as statistics and data analysis. **What We Offer** As a Manager of Operations Process - Customer Experience at blithequark, you will enjoy: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Flexible work arrangements, including remote work options. **How to Apply** If you're a motivated and experienced operations professional with a passion for customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job