Job Description
Join arenaflex, a leading global distributor of chemicals and ingredients, as a Customer Service Representative in our Chattanooga, TN office. As a key member of the Customer's Account Team, you will play a vital role in delivering exceptional customer experiences, driving customer loyalty, and contributing to the growth of our territory.
- *About arenaflex**
arenaflex is a global leader in the distribution of chemicals and ingredients, serving a diverse range of industries, including food, pharmaceuticals, and personal care. With a strong commitment to customer satisfaction, innovation, and sustainability, we strive to create a positive impact on our customers, employees, and the environment. Our Chattanooga office is a hub for customer service, sales, and logistics, and we are seeking a talented and dedicated individual to join our team.
- *Job Summary**
As a Customer Service Representative, you will be responsible for creating a positive customer experience by providing timely communication, executing Brenntag's Quality Objectives, and managing the full order life cycle. You will work closely with the Account Manager and other team members to resolve customer issues, build strong relationships, and drive customer loyalty.
- *Key Responsibilities**
- Teamwork: Collaborate with teammates to resolve customer issues and provide exceptional service.
- Order Entry, Management, and Processing: Efficiently and accurately process customer orders, confirm orders via phone, email, or EDI, and communicate order changes to customers.
- Communication: Manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, and effectively report requirements and customer expectations internally to determine a solution.
- Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with customers. Intentional effort is required to develop and foster strong customer relationships, ensuring customer loyalty and retention.
- Data Integrity: Work with the Commercial team and customers to safeguard the integrity and accuracy of customer data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors resulting from bad/incorrect data.
- Compliance, Regulations, and Policy Alignment: Ensure that the service provided to customers meets Safety, Quality, and Regulatory expectations, along with any other relevant company policies and procedures.
- *Your Profile**
We are seeking a highly motivated and customer-focused individual with:
- 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.
- The capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
- Strong organization and prioritization skills.
- CRM Experience required, preferably Salesforce.
- Experience with Microsoft Office Suite and Team Collaboration tools.
- *Our Offer**
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. We offer:
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
- *Why Join arenaflex?**
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *Accommodations**
If you require accommodations during the hiring process, please contact our Human Resources department at [insert contact information]. We are committed to providing reasonable accommodations to ensure equal access to employment opportunities.
- *E-Verify**
arenaflex uses E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please visit [insert link].
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