Job Description
Join arenaflex, a leading paint and coatings company, as a Store Customer Service Specialist in Great Barrington, MA. As a key member of our retail team, you will play a vital role in delivering exceptional customer service, driving sales growth, and maintaining the high standards of our stores.
- *About arenaflex**
arenaflex is a purpose-driven company that inspires and improves the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We believe in the strength of our people and invest in their growth, well-being, and success.
- *Job Summary**
As a Store Customer Service Specialist, you will be responsible for providing exceptional customer service, building trust relationships with wholesale and retail customers, and achieving sales goals. You will work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns, maintain the high quality and visual standards of our products and store, and stay up-to-date with product features.
- *Key Responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- *Minimum Requirements**
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- *Preferred Qualifications**
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
- *What We Offer**
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
- Flexible scheduling and work-life balance
- Access to the latest technology and tools
- Discounts on arenaflex products and services
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online portal.
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *Compensation and Benefits**
arenaflex offers a competitive salary and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
- *Background Check**
arenaflex requires a review of criminal history for this role to protect the business and its operations and reputation and to protect the safety of our customers, staff, employees, vendors, contractors, and the general public.
- *Application Process**
Our application process includes:
1. Online Application: Submit your resume and cover letter through our online portal.
2. Digital Interview: Complete a digital video interview via HireVue, our interview partner.
3. In-Store Interview: Meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
- *Join arenaflex Today!**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that inspires and improves the world by coloring and protecting what matters.
Apply for this job