Job Description
Job Summary:
This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.Essential Responsibilities:
Ā Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
Ā Answers and appropriately routes internal and external telephone calls.
Ā Orders materials and supplies for the unit. As needed, per Unit, collects equipment and medication.
Ā Answers call system; follows up with the nurse, patient and/or family as appropriate.
Ā Makes follow-up appointments for patients as necessary.
Ā In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
Ā Prepares discharge packets and other documents for patients.
Ā Maintains the units business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the units business equipment.
Ā Updates the units white board.
Ā Maintains the Minimum Medical record.
Ā Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
Ā Acts as greeter for the unit, greeting new patients and their families.
Ā Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.
Ā Initiates units downtime procedures when necessary.
Ā Communicates with other units/departments.
Ā May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
Ā May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
Ā In certain circumstances assists with other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc.
Ā Participates in hourly rounding to promote service excellence.
Ā May cross train as a receptionist: (ED only).
Ā Will have to float to other departments as needed.
Ā Provide mgmt or hospital Bed Coordinator with updates on open beds.
Ā Performs other duties as assigned.
Ā Supervisory Responsibilities:
Ā This job has no supervisory responsibilities.
Ā Compliance Accountability:
Ā Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
Ā Leadership Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Ā Demonstrates a professional, supportive attitude.
Ā Identifies and supports new ideas.
Ā Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.
Ā Participates in problem identification and resolution.
Ā Demonstrates ability to problem solve with other departments in order to assist member resolution.
Ā Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.
Ā Complies with regulatory requirements, policies, procedures, and standards of practice.
Ā Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard.
Ā Order transcription is legible, dated, and timed.
Ā Assists in maintaining an accurate and up-to-date medical record.
Ā Identifies and reports incomplete findings.
Ā Maintains medical records in appropriate order and readily available, assembles and disassembles charts as needed.
Ā The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
Ā Clinical Outcomes Applies standard precautions.
Ā Keeps a safe environment for self and others.
Ā Responds to stat requests.
Ā Utilizes computer systems and communication equipment effectively and efficiently.
Ā Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc.
Ā Call or fax prescriptions into pharmacy.
Ā Assures accurate census by inputting admission, discharge, and transfers in a timely manner and before deadlines.
Ā Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action.
Ā Coordinates hospitalization transfer and transportation.
Ā Prints and distributes diagnostic reports and notifies appropriate personnel of abnormal lab results.
Ā Transports patients, equipment, supplies, and specimens throughout the Medical center utilizing proper body mechanics.
Ā Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing, and improving.
Ā Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.
Ā Customer Service Practices customer service standards as defined by the Service Area, Medical Center, and specific department.
Ā Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.
Ā Assures that supplies are ordered and available for use.
Ā Provides general information and reception activities for patient/member/staff.
Ā Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages.
Ā Organize and maintain department files, records, handbooks, manuals, and committee minutes.
Ā Collect, sort, and deliver mail; prepare outgoing mail.
Ā Maintain inventory of patient education materials.
Ā Anticipates the customers desires and take proactive steps to meet those needs.
Ā Promptly answers call lights, alarms and patient requests.
Ā Establishes and maintains inter-intra departmental communications and relationships.
Ā Maintains and protects patient confidentiality.
Ā Assures a clean, orderly, and functional work environment.
Ā National Language:
Ā Customer Service - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.
Ā Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
Ā Confronts difficult or conflict situations constructively and seeks appropriate assistance.
Ā Takes accountability for own actions and accepts constructive criticism.
Ā Attends all mandatory meetings and in-services, a minimum of 50% of staff meetings, and actively participates in other departmental professional development (Requirement may vary for per diem staff).
Ā Participates with the assessment of current and future unit learning needs and development of annual educational plan.
Ā Keeps self-informed of activities on the unit and makes recommendation for change.
Ā Adheres to Regional Attendance Policy.
Ā Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
Ā Minimizes personal phone call time.
Ā Supports a collaborative labor-management partnership environment.
Ā Fiscal Responsibility Organizes work to minimize the use of overtime.
Ā Identifies and assists in systems improvement that needs simplification or correction.
Ā Utilizes payroll and non-payroll resources to their maximum potential.
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