Job Description
Dimensions Operating Budget Approx AED 900,000 Number of Staff Capital Exp. Budget N/A Other Key Result Areas Successful delivery of digital transformation projects on time and within budget. Improvement in operational efficiency and productivity metrics. Achievement of defined quality control standards and reduction of defects/errors. Increased adoption of digital tools and processes across Retail Banking Operations. High levels of stakeholder satisfaction and positive feedback from internal and external partners. Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements. Proactive risk management with early identification and mitigation of project issues. Reduction in defects, errors, or product failures through continuous monitoring and improvement. Streamlined operations and workflows through the application of digital tools and automation. Use of data analytics to identify opportunities for process enhancements. Strong return on investment (ROI) for digital transformation projects. Budget adherence across digital transformation and project management initiatives. Regular quality audits with successful findings and action plans to address gaps. Measurable improvements in operational efficiency, productivity, and cost-effectiveness. Support the division head in providing timely information and data related to the overall performances of different units within RBG. Ownership of end-to-end life cycle of all RBG projects. Operating Environment, Framework and Boundaries, Working Relationships Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners. Manage medium sized teams of projects management / Digital Transformation / MI & QC. Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations. Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls. Proactive engagement, partnership, governance & escalation with relevant stakeholders. Problem Solving Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes. Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery. Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews. Ensure solutions are implemented on a fast-track basis. Ensure that stakeholder conflicts in terms of priorities are resolved in quick time. Decision Making Authority & Responsibility Authorize investments in new technologies and digital tools that support transformation initiatives. Approve major projects and initiatives, including budget allocation and resource management. Oversee the execution of digital projects, ensuring they are completed on time, within scope, and budget. Monitor project performance and implement corrective actions when necessary to meet quality and performance standards. Support User Acceptance Testing to expedite the delivery timelines. Resolve any UAT blocks and escalate if required. Knowledge, Skills and Experience Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry. Bachelor’s or master’s degree in business administration, finance, computer science or a related field. Strong knowledge of digital technologies, trends and best practices. Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management. Strong ability to analyze data, performance metrics and identify opportunities. Excellent project management, presentation, leadership, communication and stakeholder management skills.