Job Description
About the position
The Virtual Receptionist position at ReceptionHQ offers an exciting opportunity to work from home while providing professional telephone answering services for clients. As a key representative of both ReceptionHQ and its clients, the role requires exceptional customer service skills and the ability to handle calls efficiently in a 24/7 environment.
Responsibilities
Ā Professionally handling incoming calls for clients and their callers
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Ā Providing exceptional customer service
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Ā Promptly and efficiently taking and relaying messages to clients
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Ā Offering a warm phone presence, generally smiling, being friendly, helpful and positive
Requirements
Ā Preferably call center experience and/or experience in a fast-paced environment
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Ā Excellent speaking voice and telephone manner
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Ā Confidence with computers and typing skills (over 50 wpm)
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Ā Attention to detail and accuracy
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Ā Team player, professional attitude and a sense of humor
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Ā Take pride in the quality of your work in providing a positive client experience
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Ā Minimum of 1-year Customer Service experience
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Ā High School Diploma or Equivalent
Nice-to-haves
Ā Ambition to exceed expectations
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Ā Remarkable Attendance
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Ā Self-Motivation
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Ā Ability to work in a fast-paced environment
Benefits
Ā Competitive Salary
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Ā Paid allowances for handling Corporate and Spanish inquiries
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Ā Monthly Performance Incentive
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Ā Working from Home
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Ā Paid Training
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Ā 40 hours of Paid Time Off
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Ā 40 hours Paid Sick Leave
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Ā 6 Public Holidays Paid
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Ā Health Benefits (medical, dental, and vision)
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Ā 401K with company match
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Ā Social Events
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