Job Description
We are seeking a detail-oriented and organized Virtual Lead Performance & Outreach Coordinator to support a high-volume inbound lead environment. This role focuses on monitoring lead activity, ensuring follow-up standards are met, and executing structured outbound text communication as part of ongoing outreach and accountability efforts. This is a remote, part-time role ideal for someone who enjoys process, organization, and consistent follow-through. Key Responsibilities • Monitor inbound lead activity and ensure accurate status updates • Review call recordings and activity logs for quality and compliance • Track response times and follow-up timelines • Execute outbound text message campaigns using approved scripts • Send follow-up and reminder texts to support lead engagement • Flag overdue or missing follow-up for escalation • Prepare and deliver weekly activity and performance reports • Maintain accurate records in CRM and tracking systems • Communicate professionally with agents regarding expectations and next steps Outbound Texting Expectations • Use company-approved scripts and templates • Follow timing, compliance, and tone guidelines • Maintain accurate documentation of outreach • Escalate responses or issues to leadership as needed • No cold calling or selling required What This Role Is (and Is Not) This role IS: • Process-driven and detail-focused • Structured and accountability-oriented • Supportive of agents and leadership • Consistent and repeatable in execution This role is NOT: • A sales role • A recruiting position • A commission-based role • A customer service call center Required Qualifications • Strong organizational and time-management skills • Comfortable reviewing call recordings and performance data • Confident, professional written communication (text and email) • Ability to follow scripts and processes consistently • Experience working independently in a remote environment • Proficiency with CRM systems, spreadsheets, and online tools • Reliable internet and quiet work environment Preferred Experience • Real estate, mortgage, insurance, or lead-based business experience • CRM, call tracking, or performance monitoring experience • Experience with outbound texting or follow-up campaigns • Operations, admin, or support background Job Type: Part-time Pay: From $17.50 per hour Expected hours: 20 per week Education: • Bachelor's (Preferred) Work Location: Remote Apply tot his job