Job Description
I’m looking for a reliable, personable, and empathetic Virtual Assistant to help with weekly check-ins for about 40+ Veteran clients.
This is not a sales role and not a call-center job. You’re simply helping Veterans stay on track with the homework and appointments we’re already working on together.
Most calls last under a minute. If there’s no update, you thank them for their time, log the call, and move on.
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Schedule
- 4 hours per week total
- Two 2-hour blocks, Monday and Thursday
- Opportunity for more hours as the role grows
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What You’ll Be Doing
- Friendly follow-ups
Making short outbound calls or texts through RingCentral to check in with Veterans. The goal is simple, see if there are any updates since the last touchpoint.
- Appointment coordination
If a Veteran has an upcoming medical appointment, you’ll immediately help schedule them for a quick Symptoms Review using a booking link.
- CRM updates
After each interaction, you’ll complete a short Zoho Form that updates our system and triggers automations.
- Tracking non-responses
Keeping a clean, rolling list so no Veteran slips through the cracks.
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What I’m Looking For
- Strong people skills
You’re comfortable on the phone, sound natural and respectful, and can build quick rapport without oversharing or rushing.
- Empathy and awareness
You don’t need to be a Veteran, but familiarity with military culture or having family or friends who’ve served is a big plus.
- Organized and consistent
This role runs on routine and follow-through. Showing up, staying focused, and logging things correctly matters.
- Tech-comfortable
Experience with CRMs, Zoho, RingCentral, or similar tools is helpful but not required. I care more about accuracy than speed.
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Important Notes
- Veterans are informed in advance that you’ll be reaching out, this is not cold calling
- No selling, no pressure, no scripts
- If there’s no update, that’s totally fine, log it and move on
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To be considered, please begin your application by answering this question:
Do you have any personal or professional connection to Veterans or the military, such as being a Veteran yourself, having family or close friends who served, or working with Veterans in a prior role? Please briefly explain.
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