Job Description
Contribute to a meaningful mission at workwarp. We need a Part-time Spanish Bilingual Remote Call Center Agent! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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CURRENTLY HIRING REMOTE SPANISH BILINGUAL EMPLOYEES THAT RESIDE IN PENNSYLVANIA.ASD - Answering Service for Directors is a growing company looking for remote professional and compassionate Call Specialists.
We are currently hiring for the next training program for our entry-level Call Specialist position! In this role, you will take phone calls for funeral homes across the United States and Canada.
We are currently hiring candidates for part-time post-training schedules on 2nd and 3rd shift for 32 hours/week consisting of four 8-hour shifts with one 8-hour shift required on Saturday)
- 2nd shift will be scheduled 2:55pm-10:55pm Monday, Thursday, Friday, & Saturday (off Sunday, Tuesday, Wednesday)
- 3rd shift will be scheduled 10:55pm-6:55am Sunday, Monday, Wednesday, Saturday (off Tuesday, Thursday, Friday)
Interested candidates must call 610-744-1200 to leave a Voice Introduction as the first step in the interview process. Additional instructions will be provided throughout the process via text message and email.
As the answering service trusted by 35 percent of the nationรยs funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.
DUTIES & RESPONSIBILITIES:
รย Receive, place, and transfer telephone calls following ASD Standards and protocols
รย Interact with customers via online web chat following ASD Standards and protocols
รย Record and deliver all messages in an accurate and timely manner
รย Forward client questions and complaints to appropriate staff members
รย Maintain a friendly and compassionate attitude while assisting emotional callers
รย Understand and respect client and caller confidentiality
REQUIRED SKILLS & ABILITIES:
รย Visual acuity to quickly navigate an abundance of on-screen account information with instructions necessary to gather and disseminate accurate messages to clients in an expeditious manner
รย Prolonged periods of sitting at a desk while constantly operating computer equipment
รย Excellent communication skills including active listening. Must be able to speak clearly to effectively and efficiently communicate with telephone callers
รย Attention to detail and high level of accuracy
รย Proficient computer skills with the ability to learn new software and basic technical troubleshooting
รย Ability to remain impartial when dealing with conflict or emotional callers
EDUCATION & EXPERIENCE:
รย High school diploma or equivalent
รย Previous call center experience preferred
รย Previous customer service experience preferred
QUALIFICATIONS:
รย Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy.
รย Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills.
รย Candidates must be fluent in Spanish and English
รย Weekend and holiday hours are required.
รย Basic computer knowledge is a must.
WORK FROM HOME REQUIREMENTS:
รย A home computer set-up will be supplied by the company for use during employment.
รย High Speed Internet with a wired ethernet connection with a minimum Download speed of 10 Mbps, a minimum Upload speed of 8 Mbps and maximum Latency speed of 40ms is required. Test your speed at: speed.cloudflare.com. Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes.
รย A designated workspace that is quiet and distraction-free during your work shift is a must.
BENEFITS:
รย Earn an effective pay rate of $22-27 per hour. Your effective pay rate will include a Weekday base rate of $19.00 per hour, Weekend rate of $28.50* per hour if on time (*time-and-half), Triple-time Holiday Rate, and Performance and Attendance Bonuses.
รย Medical, Dental and Vision Insurances
รย Matching 401(k)
รย Tuition Reimbursement
รย Supplemental Insurances
รย Paid Vacation and Personal Time
รย Black Card Planet Fitness Membership
รย Headspace Subscription
รย Opportunity for Internal Advancement
Job Type: Part-time
Pay: $26.00 - $29.00 per hour
Benefits:
รย 401(k) matching
รย Dental insurance
รย Gym membership
รย Health insurance
รย Paid time off
รย Referral program
รย Tuition reimbursement
รย Vision insurance
Schedule:
รย 8 hour shift
รย Evening shift
รย Every weekend
รย Holidays
รย Overnight shift
รย Weekends as needed
People with a criminal record are encouraged to apply
Language:
รย Spanish (Required)
Location:
รย Pennsylvania (Required)
Work Location: Remote Apply Job!
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