Job Description
Role Snapshot:
- Start Date: Immediate openings available
- Position: No Experience Online Customer Service Roles
- Company: Workwarp
- Location: Remote
- Compensation: a competitive salary
ร
ร
Job Description of No experience online customer service roles:GigCX Marketplace is partnering with TeleperformanceTurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customersรย positive experiences with our dynamic product experts. As the voice of our company, the No experience online customer service roles must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
The program will run from January 13th to April 15th, 2025. Service Providers (SP) who can commit and contribute for the full 14 weeks of the program will be highly regarded
Experience/Skills:
Team/Leadership of No experience online customer service roles:
รย Your actions clearly show a strong commitment to providing customers with an excellent experience
รย Your team-oriented mentality is evident in your actions and interactions
รย Cultivating a positive work culture that values teamwork and appreciation contributes to a fulfilling work environment
รย Adapting well to fast-paced scenarios, you demonstrate resilience in the face of change
รย You have a collaborative problem-solving approach and are enthusiastic about sharing feedback
รย Appreciating your own role in contributing to the team's effectiveness and the company's prosperity is essential
Technical/Functional Skills of No experience online customer service roles:
รย You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
รย You show an intermediate understanding of the operating systems and software environment required
รย You have a knack for identifying and troubleshooting various software-related issues
รย Tailoring your communication style to accommodate the varying needs and tone of different customers fosters better rapport and understanding
รย You are skilled at catering to customer needs
รย Your talent lies in your capacity to make intricate ideas more straightforward and relatable for customers
รย Your strength lies in defusing conflicts with irate customers through effective communication
รย You are relaxed in a training atmosphere that includes watching self-paced tutorial videos
รย You are determined to remain updated on alterations to the product and changes during tax season to be well-informed for our customers through product alerts
รย You are ready to step in as necessary, which includes handling customer inquiries through chat
Analytical Skills of No experience online customer service roles:
รย You are able to research, analyze and determine an appropriate course of action in a variety of situations
รย You can solve complex problems while exercising good judgment
รย You have critical thinking and problem solving skills
Organisational skills of No experience online customer service roles:
รย You demonstrate initiative and the ability to multitask.
รย You work well under pressure of meeting team productivity goals.
รย Successful candidates must be willing to meet service level and contact per hour commitments.
รย You understand and accept schedule adherence in a call center environment
รย You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
Knowledge/Background experience of No experience online customer service roles:
รย You have successfully navigated through your high school education
รย Basic knowledge of tax laws and principles is essential for this position
รย A track record of providing support in a call center setting is advantageous, along with a proficiency in engaging through chat if required
Behavioral Conmpetencies of No experience online customer service roles:
รย You are adept at following work schedules and are open to working additional shifts when the situation demands it.
รย You feel at ease appearing on video with your customers and appreciate the importance of humanizing the connection
รย Your main objective is to center your actions around customers and their needs, working towards cultivating and sustaining valuable customer relationships
รย You present a supportive and accommodating attitude in challenging customer interactions
รย Your skill set includes active listening and the use of probing questions to facilitate a quicker resolution
Operating Hours:
รย Every day of the week, our schedule ranges from 8 am to midnight Eastern Standard Time
รย A weekly quota of 30 hours is compulsory
Peak Period of No experience online customer service roles:
รย Applicable to the total hours worked during the period of April 9th to 15th.
รย For service providers (SPs) to remain compliant, they are expected to work at least 30 hours per week.
รย Organize your daily agenda with a focus on working for a minimum of 8 hours each day, specifically on April 13th, 14th, and 15th
รย Assistance will be provided during the period of April 9th to 14th from 8 am until midnight Eastern Time
รย April 15, 2025: 8am-3am EST/EDT
รย Access a $5 Turbo Bonus Boost hourly.
Each work schedule demands a minimum of 30 hours per week to be fulfilled
Mandatory Requirements of No experience online customer service roles:
รย Residing within the borders of the USA is a must
รย To be eligible for certification attendance, individuals must clear a background check and pass a technical assessment.
รย The certification protocol includes being on camera throughout the process.
Requirements of No experience online customer service roles:
รย Windows 10 or 11
รย AMD or Intel Core Series (I3-I9)
รย At least 8gb of RAM
รย Webcam
รย Wired Mouse
รย USB Headset
รย Wired Internet Connection
รย Windows Computer (Mac and Chromebooks are not permitted)
Conflict of Interest:
รย The policy prohibits individuals from holding gigs involving Column Tax or Intuit vendors Apply Job!
ร
Your Future Starts Here
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now