UPS is now hiring Live Chat Customer Support Representatives to work remotely and provide real-time customer service via chat. This position allows you to work from the comfort of your home while assisting UPS customers with shipping, tracking, and account-related inquiries.
Position: Live Chat Support Representative
Job Type: Full-Time or Part-Time (Remote)
Location: Work from Home – U.S. only
Pay: $23–$27/hour
Key Responsibilities
Respond to customer inquiries through live chat in a timely and professional manner
Assist customers with tracking packages, updating addresses, and delivery issues
Provide accurate information about UPS services, shipping options, and policies
Escalate complex concerns to senior support or technical teams
Maintain accurate records of customer interactions in CRM tools
Follow communication guidelines and company standards
Requirements
High school diploma or equivalent
Excellent written communication and typing skills (45+ WPM)
Customer service experience preferred but not required
Ability to multitask in a fast-paced, remote environment
Proficiency with chat support tools and customer service software
Reliable internet connection and quiet home workspace
Compensation
Benefits
100% remote position
Health, vision, and dental benefits for qualifying employees
Paid time off and holiday pay
UPS employee discounts and development programs
Advancement opportunities into supervisory or technical roles
How to Apply
UPS is actively hiring remote live chat support staff. If you have strong communication skills and enjoy helping others, apply now and start your remote career with UPS!
Apply Now