Job Description
Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role As a Tele Chat Support Agent in our Customer Support department, you will play a critical role in delivering outstanding service to our customers through real-time chat communication. This hourly, full-time role requires a proactive, customer-centric mindset and a command of the English language to assist and resolve customer inquiries efficiently and professionally. Join a dynamic team dedicated to enhancing the customer experience in a fast-paced, virtual environment. What You'll Do • Provide prompt, professional, and accurate responses to customer inquiries through live chat platforms. • Resolve customer issues efficiently while maintaining a positive and empathetic tone. • Identify customer needs and provide appropriate solutions or escalate complex cases to relevant teams. • Document and log all customer interactions accurately within company systems. • Collaborate with other team members to improve processes and share feedback for enhancing customer service quality. • Maintain knowledge of company policies, products, and services to offer informed assistance. • Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores. Qualifications • Fluency in English, with exceptional written communication skills. • Previous experience in customer support or a similar role is preferred. • Ability to multitask and manage time effectively in a high-volume chat environment. • Proficient typing skills and familiarity with using chat software and CRM tools. • Strong problem-solving skills with a customer-first approach to resolving issues. • Empathetic, patient, and able to handle challenging customer interactions calmly. • Availability to work flexible schedules, including evenings, weekends, and holidays, as needed for full-time coverage. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The pay range for this role is: 21.18 - 33.16 USD per hour(Remote (Edmond, Oklahoma, US)) Apply tot his job