Job Description
Join Our Award-Winning Team and Work with the Best! With over 40 years of experience and enduring partnerships with our valued clients, we are proud of the stability we’ve built and the long-term success of our dedicated team. We are currently seeking an experienced Staff Success Manager to provide management to Coding Audit Consultants including coordinating a successful onboarding experience, communicating best practices, defining expectations, and communicating project requirements. Additional responsibilities include:
- Coordinate onboarding of new consultants including assessing any potential gaps and opportunities for training and support.
- Provide support and direction to Coding Audit Consultants about project requirements.
- Manage staff utilization by collaborating with client success managers and scheduling resource coordinator about staffing needs for clients and work to ensure project staffing needs are met, with minimal downtime.
- Monitor the performance metrics (quality, productivity, etc.) for the team and identify coaching opportunities to grow the skills of the team and elevate the overall metrics and excellence of all.
- Collaborate with the Quality Management (QM) Team to ensure quality expectations are achieved and opportunities for development are identified.
- Serve as QM auditor for Audit Consultants as requested or as identified in specific circumstances.
- Manage consultant schedules including approving timesheets, PTO requests, LOA, etc.
- Actively engage with Recruiters to identify and participate on the interview team to identify potential and hire candidates.
- Be a talent magnet and leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.
- Collaborate with the Client Success Managers and QM Team to provide feedback about performance against expectations.
Qualifications include:
- Bachelor's degree preferred
- Active credential from AHIMA or AAPC
- Exceptional communication skills including the ability to collaborate effectively with the Client Success and QM COE teams.
- Proven expertise in staff management associated with accountability and staff growth
- Strong industry knowledge and demonstrated subject matter expertise in coding, compliance and other mid-revenue cycle operations.
- Entrepreneurial and motivated by opportunity to drive growth of the business and team.
- Strong desire to continuously improve and to influence others through passion to be the best.
- Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player.
- Ability to adapt to and drive change.
- Model and reinforce UASI values.
UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer a competitive pay and excellent benefit package.
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