Job Description
SRE Site Reliability Engineer - Data Visualization - Senior Observability Engineer – Telemetry & Tooling SRE Data Visualization & Scorecard Engineer Grafana / ServiceNow / Power BI Employment Type: W2 Only (No C2C) Location: Remote We are seeking an SRE Data Visualization & Scorecard Engineer to design and deliver the Central SRE Golden Dashboard and enterprise-wide SRE scorecards for 40+ healthcare applications. This role transforms telemetry and ITSM data into intuitive, actionable insights used by executives, operations teams, and SRE leadership. Key Responsibilities • Design, build, and optimize SRE dashboards and scorecards covering reliability, maturity, MTTx trends, incident/risk analytics, and operational performance. • Develop and maintain the enterprise-level Golden Dashboard as the single pane of glass for leadership, operations, and SRE governance. • Integrate and model data from observability platforms and ServiceNow into a unified reporting and analytics layer. • Define, document, and standardize metric definitions, calculation logic, data lineage, and data quality validation checks. • Create user guides, training materials, and walkthroughs to ensure all stakeholders understand dashboard usage and interpretation. • Partner with SRE, operations, infrastructure, and BI teams to drive adoption and continuous improvement. Required Experience & Skills • 7+ years of experience in Data Visualization, BI Engineering, Analytics Engineering, or similar roles. • Strong hands-on expertise with Grafana and/or Power BI (or comparable BI/analytics tools). • Experience working with ServiceNow Performance Analytics or building dashboards using ITSM datasets. • Strong proficiency in SQL, data modeling, and time-series analytics. • Proven experience delivering executive-level and operational dashboards in SRE, IT operations, or technology environments. • Strong communication skills with the ability to create clear, intuitive, and meaningful visualizations. Preferred / Nice to Have • Experience in healthcare IT (IT operations, clinical operations, quality/safety reporting). • Familiarity integrating data from tools like Splunk, Dynatrace, AppDynamics, Datadog, or similar observability platforms. • Understanding of SRE concepts such as SLIs, SLOs, error budgets, incident patterns, and MTTR/MTTI metrics. Apply tot his job Apply tot his job