Job Description
Senior Software Engineer (Salesforce), Contract to Hire, Remote
We are partnering with a leading insurance organization seeking a Senior Software Engineer II with strong Salesforce expertise to join their Enterprise Platforms team.
- This role sits within a large-scale operations function supporting key business areas including Retirement, Life, and Benefits. The successful candidate will play a critical role in delivering and evolving Salesforce-driven sales and contact center solutions, with a strong focus on integration, scalability, and customer experience.Key Responsibilities
- Design, develop, and enhance solutions within Salesforce Financial Services Cloud
- Support contact center transformation initiatives, including platform migration and optimization
- Work with Amazon Connect to improve customer service operations and data flows
- Build and maintain integrations across complex enterprise systems (customer, policy, and engagement data)
- Collaborate with cross-functional teams across product, data, and engineering
- Lead or contribute to technical discovery, solution design, and architecture discussions Required Experience & Skills
- 9+ years of software engineering experience, with a strong focus on Salesforce
- Hands-on experience with Salesforce Financial Services Cloud, including Sales Cloud and Service Cloud
- Proven experience designing and delivering system integrations across complex ecosystems
- Strong understanding of data structures and distributed systems
- Experience working within large-scale, cross-functional enterprise platforms
- Ability to operate effectively in ambiguous environments and lead discovery efforts
- Strong communication and stakeholder management skills Preferred Qualifications
- Additional experience with Financial Services Cloud (FSC) capabilities and data models
- Background in financial services or insurance industries
- Experience supporting contact center or sales transformation programs
- Exposure to data and analytics platforms (e.g., Tableau, customer data platforms)
- Familiarity with modern CRM and customer engagement ecosystems Key Projects & Environment
- Contact Center Transformation
- Migrating legacy platforms to Salesforce, with a focus on improving efficiency and optimizing customer service representative (CSR) data through Amazon Connect Sales Effectiveness Initiatives
- Enhancing sales capabilities within Retirement business lines through improved integrations and customer engagement tools Data & Analytics Integration
- Partnering with data teams on upcoming initiatives involving advanced analytics and customer data platforms
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