Job Description
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Job Summary:
Kelmar Associates is a company that focuses on software solutions, and they are seeking a Software Business Analyst to act as a liaison between business stakeholders and development teams. The role involves gathering and refining business requirements, collaborating with various teams, and advocating for improvements based on user needs and feedback.
Responsibilities:
- Engage stakeholders (internal and external) to elicit detailed business requirements through interviews, workshops, and document review.
- Reframe solution-oriented requests into structured business problems with a focus on actionable software requirements.
- Analyze existing business processes and propose improvements in the context of feature changes or system enhancements.
- Evaluate requests for feasibility, business value, and impact; offer better-aligned alternatives when appropriate.
- Translate requirements into actionable user stories with well-defined acceptance criteria.
- Document and manage feature requests in the ticketing system, ensuring lifecycle tracking and version control of evolving requirements.
- Prepare supporting visuals (flowcharts, mockups, or diagrams) to enhance understanding when appropriate.
- Organize tickets clearly with relevant business and technical context, ensuring alignment with internal standards and terminology.
- Actively participate in refinement sessions, sprint planning, and retrospective meetings.
- Serve as the primary point of contact for clarification throughout the development lifecycle.
- Collaborate with QA teams to ensure test plans align with acceptance criteria and business expectations.
- Facilitate feature demonstrations and collect feedback from business representatives.
- Communicate requirement changes and deadline risks proactively across teams.
- Travel up to 10% of the time to client sites for kick-off meetings and discovery visits.
- Actively identify and flag incomplete, conflicting, or missing requirement elements early.
- Propose enhancements to internal requirement gathering or documentation processes.
- Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality.
- Assess client support calls and feedback to identify usability issues and enhancement opportunities.
- Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms.
Qualifications:
Required:
- 5+ years of relevant work experience
- Bachelor’s Degree in related field
- Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks
- Exceptional communication and stakeholder facilitation skills
- Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools
- Strong analytical, organizational, and problem-solving abilities
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to interpret data requirements, business logic, and relational database concepts
- Ability to perform effectively in a fast-paced software development environment
- Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook)
- Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively
- Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
Preferred:
- Experience creating wireframes, user flows, or process maps using tools like Lucidchart, Miro, or Balsamiq
- Understanding of SQL or relational data concepts and ability to read queries
- Knowledge of the financial, claims, or regulatory software domain
Company:
Kelmar Associates is a management consulting company that provides property management system and consulting services. Founded in 2001, the company is headquartered in Wilmington, Delaware, USA, with a team of 201-500 employees. The company is currently Growth Stage.
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