Job Description
TorchLight seeks a Social Media Community Manager (Long-term contract) to lead moderation and social listening efforts for a mission-driven organization that engages diverse audiences on sensitive, high-impact topics. This opportunity requires expertise in managing dynamic online communities, overseeing third-party moderation vendors, and using tools like Sprout Social and AI-based solutions to monitor and manage rapid-response scenarios, and turn real-time insights into strategic communications. The ideal candidate will partner closely with internal teams to promote thoughtful engagement, elevate emerging concerns, and uphold best-in-class community management practices.
Location:
Fully remote role.
U.S. citizenship or a permanent residency card in the U.S. is required to be an eligible candidate for this opportunity.
Employment:
Long-term contract opportunity. Full-time, 40 hours per week with a suite of benefits available
Rate/Salary Range:
$55 to $60 per hour
Note: Rates and salary ranges are commensurate with experience, certifications, industry knowledge, and technical skills and abilities
- Role responsibilities:
- Oversee the moderation of social media channels, including guiding external vendor teams and enforcing guidelines
- Develop, refine, and implement social listening dashboards to analyze trends and audience behavior
- Provide rapid assessment of reputation and brand risk issues, escalating appropriately in real time
- Synthesize social listening insights to inform strategy, content, and communications recommendations
- Guide the use and optimization of AI-enhanced moderation tools (e.g., Sprout Social, SmartInbox, generative AI)
- Collaborate with internal communications, content, and social teams to respond to sensitive topics with care and accuracy
- Advise on community management best practices and social platform updates
- Skills and experience:
- 8+ years' experience in social media community management and social listening, specifically in environments involving sensitive, high-engagement topics
- Demonstrated expertise using Sprout Social and similar social listening tools
- Experience managing third-party moderation vendors
- Strong writing, analytical, and collaboration skills; ability to translate insights into action
- Expertise spanning core platforms: Facebook, Instagram, TikTok, YouTube, and X/Twitter
- Ability to lead social listening initiatives and synthesize actionable recommendations
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