Job Description
Position: Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA) About the job Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide . Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you. You'll help evolve a large-scale, multi-region infrastructure running in Google Cloud , supporting hundreds of engineers and dozens of product teams. You'll contribute to building automated, self-service platform tools , ensuring the foundation is secure, reliable, cost-efficient , and easy to use. What would your day-to-day look like: • Improve and evolve platform tooling to support a growing number of services and teams across Hopper. • Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence. • Drive automation across key infrastructure components, reducing manual work and increasing reliability. • Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform. • Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe). • Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems. • Collaborate with a small, high-impact team of SREs , focused on operational excellence, performance, and developer experience. • An ideal candidate has : • Professional experience in SRE, Dev Ops, Software Engineering, or Systems Engineering , with a passion for building reliable, scalable infrastructure. • Strong troubleshooting and incident response skills across distributed systems and cloud-native environments. • Solid system design and analytical thinking , with a focus on simplicity, performance, and maintainability. • Clear and effective communication skills , with the ability to collaborate across engineering teams. Cloud & Infrastructure Expertise: • Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP). • Deep familiarity with Infrastructure as Code , preferably using Terraform . • Experience building and operating with containers and Kubernetes , and tools like Helm or Kustomize . • Working knowledge of Service Mesh technologies , preferably Istio . Networking & Security: • Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc. • Knowledge of cloud and infrastructure security best practices , including IAM, RBAC , and network segmentation . • Familiarity with authentication and authorization protocols and technologies. Observability & Tooling: • Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog ). • Practical knowledge of CI/CD pipelines and deployment automation. • Exposure to database technologies , both SQL and No SQL. Scripting & Automation: • Comfortable writing scripts in Bash, Python , or similar scripting languages to automate routine tasks and build tooling. Perks and benefits of working with us: • Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. • Unlimited PTO. • Carrot Cash travel stipend. • Access to co-working space on demand through Flex Desk AND Work-from-home stipend. • Please ask us about our very generous parental leave, much above industry standards! • Entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact. • 100% employer paid Medical, Dental and Vision coverage for employees. • Access to Disability & Life insurance. • Health Reimbursement Account (HRA). • DCA/ FSA and access to 401k plan. More about Hopper/ HTS At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B… Apply tot his job