Job Description
We are self-managing hosts of 6 short-term rental properties (WI, MN, CO) and are looking for a US-based Virtual Assistant / Co-Host to support guest communication and operational oversight.
This is primarily a remote role focused on inbox management, booking request handling, coordination with cleaners and maintenance, and "on call" for emergency coordination for 3 properties. To start, it is for a trip where we'll be gone for 3 weeks and completely offline for 6 straight days and other days. It could grow into a longer term role.
We have strong automation in place (Hospitable PMS + auto responder) and a signification operational knowledge base, so this is not a from-scratch management role. It’s more about monitoring, decision-making, and stepping in when needed.
- Responsibilities:
- Monitor and respond to guest messages via Hospitable
- Review and handle non–instant booking requests
- Step in when AI responses need correction or personalization
- Confirm upcoming arrivals are ready (cleaner scheduled, no open issues)
- Coordinate with cleaners and maintenance when issues arise
- Escalate true emergencies appropriately
- Follow our Notion-based knowledge base and SOPs
This is remote communication + oversight. We already have cleaners and maintenance teams in place.
- Ideal Candidate
- US-based (required)
- Prior STR messaging or co-hosting experience
- Excellent written communication skills
- Calm under pressure
- Tech comfortable (PMS platforms, Google Drive, Notion)
- Comfortable working alongside AI tools
- Highly responsive (fast replies required)
- Bonus if you have experience with:
- Hospitable
- Airbnb + VRBO messaging
- Multi-property oversight
- Hours & Availability:
- Estimated 5–10 hours per week ongoing - not blocks of time but as-needed
- Higher coverage during travel periods
- Must monitor incoming messages fast
- Evening/weekend responsiveness required (hospitality schedule)
- Compensation
- Hourly: $22–$30/hour (depending on experience)
- Paid for actual hours worked
- No revenue percentage structure
- We value efficiency and clarity — we don’t want to overcomplicate compensation.
- What This Is NOT:
- Not a % revenue co-host role
- Not full-service property management
- Not hands-on cleaning (fully remote)
- Not pricing strategy management
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