Job Description
- Description:
- Responsible for performance of tasks related to Geisinger IT hardware, infrastructure, access, application and software support.
- Provides professional remote and customer-facing support.
- Makes decisions based on independent judgment to resolve complex technical problems.
- Develops a strong understanding of the EHR (Electronic Health Record) and all Geisinger technology and applications.
- Accurately documents interactions, incidents, and requests.
- Requirements:
- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 2 years-Relevant experience* (Required)
- IT knowledge, education preferred
- Demonstrated Customer Service, Call Center experience preferred
- Communication, Customer Service, HR Policies, Standards And Procedures, Interpersonal Communication, IT Environment, Problem Management, Technical Troubleshooting.
- Benefits:
- We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
- We encourage an atmosphere of collaboration, cooperation and collegiality.
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