Job Description
Description:
Plan, design, develop, and support information systems used by the Customer Service organization
Responsibilities include CRM integration with AWS, testing infrastructure creation, day-to-day troubleshooting of system issues, scripting and development for Oracle Service Cloud CRM, and system documentation and configuration
Must be familiar with Agile processes and possess strong analytical and problem-solving skills
Join a team based in Boston, MA
Requirements:
Extensive experience with Oracle B2C Service (Oracle Service Cloud)
Ability to configure and customize the Oracle B2C Service application
Develop in-depth knowledge of Chewy business processes and systems environment
Monitor system alerts and reports to ensure proper functioning
Follow established best practices for repeatable and scalable business processes
Interact directly with business users to support solution implementation for business needs
Benefits:
Remote work option within the... US
Competitive salary and benefits package
Opportunity to work on innovative projects at a fast-growing company
Collaborative and inclusive work environment with a focus on personal and professional growth
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