Senior Product Manager – Customer Success

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Define and own the product vision and strategy for Gainsight as a Customer Success platform at Autodesk, aligned to company-level business goals (retention, expansion, customer health, and value realization)
Translate ambiguous business problems into a clear, outcome-driven product roadmap that balances short-term wins with long-term scalability
Establish success metrics and KPIs that tie platform capabilities directly to business outcomes for Customer Success and Autodesk overall
Lead end-to-end execution—from discovery and prioritization to delivery, adoption, and continuous optimization
Partner closely with engineering, design, research, and Customer Success stakeholders to deliver high-quality, scalable solutions
Drive disciplined product execution, ensuring on-time delivery while managing dependencies, tradeoffs, and risk
Continuously assess product performance, adoption, and impact; iterate based on data and customer feedback
Act as a trusted strategic partner to senior leaders across Customer Success stakeholder group
Influence decision-making through strong product narratives, data-backed insights, and a clear point of view—without relying on formal authority
Champion customer-centric thinking and modern product practices within the Customer Success ecosystem
Align diverse stakeholder priorities into a shared direction and execution plan
Deeply understand the workflows, challenges, and success metrics of Customer Success Advisors and Managers
Ensure Gainsight capabilities are not just implemented, but adopted, loved, and driving real outcomes
Maintain a strong understanding of Autodesk’s business model, customer lifecycle, and growth levers—and reflect that understanding in product decisions.

8+ years of product management experience, with demonstrated ownership of complex platforms or enterprise SaaS products
Proven experience leading product strategy and execution in ambiguous, cross-functional environments
Strong track record of standing up or scaling platforms like Gainsight, CRM, analytics, or customer lifecycle systems (Gainsight experience is a strong plus)
Ability to lead through influence, communicate clearly with executives, and align stakeholders around outcomes
Data-driven mindset with a relentless focus on measurable business and customer impact.