Job Description
- Job Description:
- Lead the strategy and execution of holistic mixed-methods research
- Collaborate with operations, product, and design teams
- Identify emerging trends and translate them into research roadmaps
- Develop and operationalize a strategic research program
- Conduct advanced key driver analysis and predictive modeling
- Model the strategic use of AI for research planning
- Serve as an authority on methodology and instrumentation for experience surveys
- Manage administration and governance of research platform ecosystem
- Partner with business units to optimize dashboards and drive user adoption
- Provide expert research and measurement consulting
- Requirements:
- Bachelor's degree in a relevant field (Master’s or PhD preferred)
- A minimum of 8 years of experience as a mixed-methods researcher
- Prior experience in healthcare, insurance, or related industries
- Ability to interpret statistical analysis to drive design decisions
- Proven application of advanced statistical techniques and predictive modeling
- Proactive curiosity about AI in research
- Experience using AI-powered platforms for research
- Expertise in a broad research toolkit including interviews and usability testing
- Proven ability to design research for different engagement models and personas
- Proficiency with enterprise CX tools (Medallia, Qualtrics), data visualization tools (Tableau, Power BI)
- Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Other benefits depending on eligibility
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