Senior Director – MSO Performance and Engagement

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Lead initiatives that strengthen MSO performance, drive engagement, and enable consistent execution across the organization.
Build and implement scalable systems to track key performance indicators (KPIs) across MSOs, Affinity Groups, and the overall platform.
Establish processes for consistent data collection, validation, and reporting to ensure accuracy and reliability of performance metrics.
Create regular strategic performance reports for the SOG, MSO leadership teams, and MSO Boards, highlighting key insights, trends, and areas of opportunity.
Develop dynamic dashboards for real-time performance monitoring across MSOs and Affinity Groups.
Analyze performance data to identify trends, gaps, and opportunities for improvement across all MSOs and Affinity Groups.
Collaborate with the VP, MSO Value Creation, and Affinity Groups to define strategies for improving operational and financial metrics.
Partner with the Data and AI Affinity Group to leverage advanced analytics and predictive modeling to enhance decision-making and drive measurable improvements.
Work closely with MSO leadership teams and Affinity Groups to ensure alignment between performance tracking and Value Creation Plans (VCPs).
Support the integration of new MSOs into the platform by establishing performance tracking frameworks that align with their unique goals and challenges.
Facilitate knowledge sharing across MSOs and Affinity Groups to promote best practices and accelerate growth.
Identify and implement initiatives to improve KPIs across operational, clinical, and financial dimensions.
Collaborate with the Integration Management and IT Infrastructure TAGs to streamline workflows and optimize processes that enhance performance outcomes.

Bachelor’s degree in business administration, healthcare management, data analytics, or a related field; advanced degree (e.g., MBA, MPH) preferred.
Proven track record of developing and managing performance tracking systems and delivering actionable insights to executive leadership.
Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools (e.g., SmartSheets, Tableau, Power BI).
Ability to identify opportunities for improvement and develop actionable strategies to drive performance outcomes.
Exceptional leadership and collaboration skills, with the ability to influence and engage diverse stakeholders.
Excellent verbal and written communication skills, with the ability to present complex data and insights clearly and concisely.
Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
Understanding of healthcare operations, clinical trial services, and value-based care principles.