Job Description
- Job Description:
- Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights
- Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users
- Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs
- Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences
- Document the business requirements which express what actions a solution must take and what outcome is expected
- Configure and extend solutions using Dataverse, Power Automate, and Power Apps
- Partner with architects and developers on integrations, data migration, and scalable solution patterns
- Define and execute test strategies and support deployment and post-go-live activities
- Drive user adoption through training, documentation, and change management support
- Support project planning, estimates, and scope management
- Mentor junior consultants and contribute to practice standards and reusable assets
- Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
- Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism
- Requirements:
- 5+ years of CRM/CE consulting experience
- 3+ years delivering Microsoft Dynamics 365 CE solutions
- Hands-on functional implementation experience with Dynamics 365 Sales
- Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights)
- Strong knowledge of Dataverse configuration, security, and governance
- Working knowledge of Power Platform (Power Automate, Power Apps, Power BI)
- Experience with enterprise or multi-workstream D365 implementations
- Experience with best practices, implementation methodology, and Dev Ops
- Excellent presentation, communication, facilitation, and stakeholder management skills
- Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed.
- Benefits:
- Open, flexible, vibrant, collaborative, and diverse work culture
- Inclusive work environment
- Professional development opportunities
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