Job Description
Join Amazon's esteemed team as a Senior Customer Success Manager, where you'll play a pivotal role in driving growth and excellence for our top merchant partners. As a remote, part-time opportunity, you'll have the flexibility to work from the comfort of your own home, with a competitive salary of $27-$35 per hour. Located in Arlington, USA, this role offers a unique chance to make a lasting impact on our customers and merchants alike.
As a Senior Customer Success Manager with Amazon Seller Services, you will collaborate with our top merchant partners to drive business growth, improve customer experience, and provide data-driven strategic insights. Your expertise will be instrumental in creating, influencing, and executing key joint business strategies with merchants, ensuring high operational standards and exceptional customer satisfaction.
Key Responsibilities:
- Act as the primary point of contact and internal advocate for merchant issues, questions, and concerns
- Identify, advise, and implement strategic merchant needs across marketing, merchandising, and supply chain management
- Analyze data from multiple sources and present recommendations to merchants on trends and potential opportunities
- Provide oversight, support, and strategic business guidance while working with internal teams to ensure operational excellence
- Develop and deliver reports to merchants tailored to their needs and strategic growth objectives
- Educate merchants about tools, policies, processes, and relevant best practices through Amazon programs and products
- Collaborate with various stakeholders to address and surface defects, analyze data, and drive continuous improvement for merchants and the organization
Requirements:
- 3+ years of professional experience in customer-facing roles with a focus on relationship management and negotiation skills
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree
- Data analysis experience, including manipulating large datasets from complex systems and interpreting results
- Experience creating and executing strategies
- Experience influencing stakeholders
- Proficient in Excel
- Strong time management, prioritization, and problem-solving skills
- Solid written and verbal communication skills
- Experience quickly adapting to change and managing ambiguity
Preferred Qualifications:
- Bachelor's degree, Master's degree, or equivalent
- 4+ years of experience in account management, sales, marketing, buying, customer support, or consulting
- 4+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, sporting goods, scientific instruments, industrial products, or telecom
- Experience with analytical and productivity tools, including Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence
- E-commerce experience
- Data analysis experience
- Proven ability to learn tools and processes and then effectively apply them to provide support
- Manage multiple tasks and needs in a fast-paced, deadline-driven environment
- Proven track record of taking ownership and driving results
- Strong attention to detail
- Excellent problem-solving skills
- Comfortable working in a diverse group and contributing to an inclusive culture
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