Job Description
At arenaflex, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're a forward-thinking organization that believes in the power of innovative solutions and collaborative approaches to drive meaningful change. As a Senior Customer Programs Manager, you'll play a pivotal role in designing and leading high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. **About arenaflex** arenaflex is a pioneering organization that's dedicated to transforming the mental healthcare landscape. Our team is comprised of passionate individuals who share a common goal: to provide accessible, effective, and compassionate care to those who need it most. We're committed to fostering a culture of empathy, inclusivity, and innovation, and we're seeking like-minded professionals to join our mission. **Key Responsibilities** As a Senior Customer Programs Manager at arenaflex, you'll be responsible for: * Designing and leading high-impact customer programs that drive advocacy, lifecycle marketing, and internal change management * Collaborating with cross-functional teams to develop and execute program strategies that meet business objectives * Managing and operationalizing programs within Salesforce and Gainsight platforms * Developing and maintaining relationships with key stakeholders, including customers, sales teams, and internal teams * Analyzing program metrics and providing data-driven insights to inform future program development * Identifying and implementing process improvements to enhance program efficiency and effectiveness * Leading internal enablement or change management rollouts to ensure seamless adoption and implementation of new programs and initiatives **Essential Qualifications** To succeed in this role, you'll need: * 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment * Proven track record of managing cross-functional initiatives from strategy to execution * Strong experience with Salesforce and Gainsight, with the ability to operationalize programs within these platforms * Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders * Highly organized and detail-oriented, with strong project management and prioritization skills * Experience leading internal enablement or change management rollouts * Proactive, collaborative, and resourceful, with the ability to thrive in fast-paced, high-growth environments **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working with Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom) * Familiarity with data analysis and reporting tools, such as Tableau or Power BI * Experience with change management methodologies, such as ADKAR or Prosci * Certification in program management, marketing, or a related field **Skills and Competencies** To excel in this role, you'll need to possess: * Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels * Proven ability to work collaboratively in a fast-paced, dynamic environment * Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines * Experience with change management and internal enablement, with the ability to drive adoption and implementation of new programs and initiatives **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting the growth and development of our team members. As a Senior Customer Programs Manager, you'll have access to: * Regular training and development opportunities, including workshops, webinars, and conferences * Mentorship and coaching from experienced professionals in the field * Opportunities for career advancement and professional growth within the organization * A dynamic and supportive work environment that fosters collaboration, innovation, and creativity **Work Environment and Company Culture** arenaflex is a forward-thinking organization that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, empathetic, and supportive of all employees. Our team is comprised of passionate individuals who share a common goal: to provide accessible, effective, and compassionate care to those who need it most. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Health, Dental, Vision benefits * Employer-sponsored 401(k) match of up to 2% for retirement planning * Yearly allotment of no-cost visits to the arenaflex network of therapists, coaches, and medication management providers * Competitive paid time off policies * Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents * Access to Noom, a weight management program * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year * Donation matching of up to $200 per year **Conclusion** If you're a passionate and driven professional who's committed to revolutionizing mental healthcare, we want to hear from you. As a Senior Customer Programs Manager at arenaflex, you'll have the opportunity to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. Join our team today and be part of a mission that's changing lives. Apply for this job