Job Description
Join Our Vibrant Team: Transforming Healthcare Administration with Exceptional Customer Service
We're seeking a skilled and motivated Seasonal Customer Service Representative to join our remote team on a part-time basis. As a key player in our customer service team, you will provide top-notch support to our members, resolving inquiries and issues in a timely and accurate manner. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
At HealthAxis, we're committed to revolutionizing healthcare administration through innovative technology and services. Our people-first approach fosters a collaborative, human-centric environment that empowers our team members to make a meaningful impact. As a Seasonal Customer Service Representative, you'll be an integral part of our team, working closely with our members to provide personalized support and resolve issues with empathy and poise.
Job Highlights:
- 100% remote work arrangement
- Part-time schedule: 20 hours per week, Saturdays and Sundays (two 8-hour shifts) with an additional 4-hour shift during peak business hours
- Duration: October 2024 through January 2025
- Competitive salary and opportunities for professional growth
- Priority consideration for future seasonal hiring periods and access to regular full-time roles
Key Responsibilities:
- Respond to member inquiries and resolve issues in a timely and accurate manner
- Track and document member calls, ensuring concise and factual records
- Develop and maintain a deep understanding of our lines of business, benefits, medical management processes, and demographic change processes
- Provide exceptional customer service, driving our culture through values and customer service standards
- Collaborate with internal teams to resolve customer service issues and improve overall customer experience
Requirements:
- High school diploma or equivalent required
- Minimum 6 months to 1 year of related experience in customer service
- Excellent oral and written communication skills, including good grammar, voice, and diction
- Strong typing skills (40-60 WPM) and proficiency in MS Office
- Ability to work independently and as part of a team, with a positive outlook and self-driven approach
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to make a meaningful impact in the healthcare industry
Take the Next Step
Are you ready to join our team and make a difference in the lives of our members? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now