Job Description
Salesforce Service Desktop Automation QA Engineer
Role
The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization s telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.
- Mandatory Skills & Experience
- Experience testing Salesforce applications
- Strong understanding of the Salesforce security model, including:
- profiles and permission sets
- role hierarchy
- data visibility and record access
- Experience validating behavior across multiple user profiles and roles
- Hands-on experience using a Selenium-based automation framework
- Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems
- Optional / nice-to-have skills
- Experience testing telephony-integrated or contact-center Salesforce implementations
- Experience validating fraud or voice-authentication workflows (for example Pindrop)
- Experience validating telephony package upgrades such as NICE inContact
- Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
- Experience building or extending Selenium automation frameworks for complex enterprise environments
With Regards,
Saroj Duhan | US IT Recruiter
Naztec International Group LLC.
263 N Jog Road, West Palm Beach, FL 33413
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