Job Description
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Note: The job is a remote job and is open to candidates in USA. A Player is building the operating system for autonomous businesses, with over 100,000 AI agents deployed on their platform. They are seeking a Technical Customer Support Specialist to provide high-level technical support, troubleshoot automation issues, and guide users in building sophisticated AI workflows. Responsibilities β’ Provide high-level technical support via chat, email, and occasional video calls β’ Diagnose and resolve automation, API, and integration issues β’ Guide users in building sophisticated autonomous AI workflows β’ Document patterns, edge cases, and recurring technical blockers β’ Partner closely with Engineering to escalate product bugs β’ Contribute real-world insights that shape product improvements Skills β’ 2+ years in technical support, customer success, or technical operations β’ Strong understanding of APIs, webhooks, integrations, automation platforms (Zapier, Make, etc.) β’ Ability to troubleshoot multi-step workflows β’ Excellent written English communication skills β’ High autonomy and strong ownership mindset β’ Comfortable in a fast-moving startup with evolving features β’ Availability for 8-hour rotating shifts β’ Experience with AI tools, LLM-based systems, or developer-facing products Benefits β’ 30+ hours per week β’ Long-term engagement (6+ months minimum) β’ 100% Remote β’ Direct exposure to cutting-edge AI infrastructure β’ Work alongside product and engineering teams shaping autonomous systems Company Overview β’ It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is Apply tot his job
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