Job Description
Note: The job is a remote job and is open to candidates in USA. Blue Cross Blue Shield Association is a healthcare organization focused on improving affordability and access to medical benefit drugs. The Senior Director, Rebate Invoicing & Audit is responsible for leading the invoicing and medical rebate operations team, ensuring exceptional client service and driving strategic initiatives in collaboration with cross-functional teams. Responsibilities • Manage all aspects of the invoicing client relationships and medical rebate operations, including ensuring clients are supported for invoicing issues, working with internal team members, and Invoicers to obtain answers • Monitor and analyze key performance metrics around client satisfaction and invoicing client operations processes, including providing insights and recommendations on vendor and client trends, risks and opportunities • Support the in-depth daily work requirements and processes of medical rebates • Define and execute the daily and long term strategic vision for client invoicing and medical rebate operations, ensuring cross-functional alignment • Meet consistently with participants and their plans to address questions or concerns on invoicing in a timely manner • Maintain alignment, lead development and implementation of strategies to enhance interdependencies between all workstreams related to assigned initiative to support client invoicing • Act as a trusted advisor to the executive leadership team, creating and delivering executive level presentations articulating business objectives, progress, challenges, and successes in stated objectives on client invoicing needs, concerns, and feedback • Drive transition, rollout, and oversight of change management activities for client impacts • Identify and manage interdependencies between internal and external strategic initiatives and operational areas to achieve intended value delivery objectives; represent the organization in high-level discussions with external stakeholders, including clients, vendors and invoicing partners to strengthen relationships and optimize client experiences • Work with VP of Client Relations to lead on any client communications on invoicing and work with Implementation team on client impact and communication for invoicing updates • Facilitate planning with dependent projects and products including relevant stakeholders and owners to align on program roadmap and goals, budget, and schedule • Build and mentor a high-performing team, fostering a culture of continuous learning, professional growth, appreciation and innovation Skills • 10 years of work experience in client relations, rebates, project management, business data analysis, or other related experience leading company-wide cross-functional work efforts • Extensive experience in the healthcare or PBM industry, with a deep understanding of client relations, invoicing processes, finance, audit, and regulatory requirements • Must be eligible to work in the United States without need for work visa or residency sponsorship • Extensive client experience and resolution management experience • Strong analytical, organizational, and time management skills • Intermediate to advanced proficiency in data analysis • Proven ability to counsel, collaborate and influence at the Executive C-suite level and senior leadership • Proven ability to effectively build, lead and motivate a high performing program team without direct reporting relationships, establishing trusted relationships, promoting candor, and driving results to achieve all program objectives • Strong communication skills with ability to communicate information in open and sincere manner that promotes credibility • Excellent collaborator with track record of working with a multitude of different groups, personalities, and levels of people to facilitate resolution of different views • Ability to work as team player, comfortable with fast paced, changing environment and ambiguity • Previous Client Engagement experience preferred • Previous Program Management experience preferred • PBM/health care experience preferred Benefits • Paid time off • 11 holidays • Medical/dental/vision insurance • Generous 401(k) matching • Lifestyle spending account • Many other benefits Company Overview • Blue Cross Blue Shield Association is a national federation of 36 independent operated Blue Cross and Blue Shield companies. It was founded in 1929, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job