Job Description
Note: The job is a remote job and is open to candidates in USA. Intogreat Solutions is a technology company seeking a Customer Support Analyst. In this role, you will be responsible for providing essential support to customers regarding the Client's products, including application guidance and solutions. Responsibilities • Investigate and triage customer support tickets related to Client's products • Manage help desk tickets, ensuring timely responses and adherence to service level agreements (SLAs) • Assist customers with User Acceptance Testing (UAT) for new releases • Provide detailed information to development, integration, and reporting teams for technical issues or tasks • Respond directly to customers with solutions, including creating knowledge base articles as needed • Assist with quality assurance and testing activities • Support implementation and consulting teams as required Skills • At least 3 years relevant experience • Excellent communication skills, both written and verbal • Proven track record of delivering outstanding customer service • Relevant industry experience (specifically insurance broking) Company Overview • Intogreat Solutions provides business offshoring consultancy services. It was founded in 2018, and is headquartered in Sandringham, Victoria, AUS, with a workforce of 501-1000 employees. Its website is Apply tot his job