[Remote] Software Training Consultant - ENT

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. ModMed is a healthcare technology company focused on modernizing the healthcare experience through innovative software solutions. They are seeking a Software Training Consultant - ENT to train clients on their medical software, improve training materials, and contribute to the overall success of client practices.

Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques
Establish rapport; gain and maintain credibility with diverse audiences
Report software improvements and enhancements to software engineers
Help our clients adopt best practices in using our solution to manage their practice
Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
Record details of client feedback through the training process
Contribute to the creation of training resource material
Maintain certification of 80% or higher on all application material and quizzes

Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
2+ years of experience in software training, implementation, and/or relevant medical practice experience (ENT preferred)
Demonstrates good problem-solving skills and effective decision-making abilities
Possesses excellent written and verbal communication skills
Empathetic communicator with a consultative approach - able to see things from another person's point of view
Ability to work independently as well as part of the training team
Positive and personable attitude with a customer service focus
A professional, patient, and balanced approach to handling difficult customer situations
Able to establish and maintain effective communication and relationships with customers and teammates
Takes initiative in goal fulfillment and deadlines
Excellent time management and organizational skills
Basic knowledge of Apple products including Mac, iPad, and iPhone
Ability to easily learn new software
Detail-oriented

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments It was founded in 2010, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.modmed.com.

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