Remote Senior UX Researcher

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Job Overview

Job Title: Senior UX Researcher

Company: Jobgether (Partner Company)

Location: Colorado, United States

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: March 20, 2026

Experience Level: 5-10 years

Remote Status: Fully Remote

Lead high-impact UX research initiatives to significantly shape member experiences across diverse products, integrating user-centered design principles.
Drive product strategy and decision-making by translating complex qualitative and quantitative data into actionable insights and clear product recommendations.
Collaborate closely with Product, Design, and Engineering teams to ensure user needs are addressed throughout the product development lifecycle.
Mentor cross-functional teams on research methodologies and foster a culture of data-driven decision-making and user advocacy.
Establish and optimize research operations systems to ensure the discoverability and impact of research findings across the organization.

Enhancement Note: This role is posted by Jobgether on behalf of a partner company, indicating a potential for a dynamic and growth-oriented environment. The focus on "member experiences" and "influencing product direction" suggests a strategic role with significant impact, common in mature product organizations. The emphasis on "research operations" implies a need for someone who can not only conduct research but also streamline the research process itself.

Lead end-to-end UX research projects, from defining research questions and designing methodologies to executing studies and synthesizing findings.
Design and execute mixed-methods research studies, including but not limited to usability testing, in-depth interviews, surveys, diary studies, and heuristic evaluations.
Identify critical user friction points and opportunities for product enhancement by analyzing user behavior, feedback, and market trends.
Translate complex qualitative and quantitative insights into clear, concise, and actionable product recommendations for engineering, product management, and design teams.
Prioritize research opportunities and roadmap alignment in close collaboration with leadership and cross-functional stakeholders to maximize impact.
Mentor and empower cross-functional teams (Product Managers, Designers, Engineers) on best practices in UX research methodologies and user-centered design principles.
Establish and maintain efficient systems for research operations, ensuring research insights are easily discoverable, accessible, and actionable by relevant teams.
Act as a strong advocate for user-centered design principles and user needs throughout the entire product development lifecycle, influencing product strategy and roadmap.
Conduct competitive analysis and market research to inform product strategy and identify emerging user needs or trends.

Enhancement Note: The responsibilities highlight a blend of hands-on research execution and strategic leadership. The expectation to "establish efficient systems for research operations" points towards a need for process improvement and operational efficiency within the research function, a key characteristic of senior-level roles. The mention of "fintech or travel" experience suggests a need for domain-specific understanding or the ability to quickly adapt to these complex industries.

Skills & Qualifications

Education:

Minimum of 5 years of dedicated experience in User Experience (UX) research, with a focus on consumer-facing products.
Demonstrated experience in fast-paced, agile environments, ideally within the fintech or travel industries.

Strong expertise in a wide range of qualitative research methods (e.g., user interviews, usability testing, contextual inquiry, ethnography).
Familiarity and proficiency with quantitative research approaches (e.g., surveys, A/B testing analysis, data analysis).
Proven ability to design, execute, and analyze mixed-methods research studies effectively.
Excellent analytical and synthesis skills, with the ability to distill complex data into clear, actionable insights and compelling narratives.
Demonstrated experience in stakeholder management and influencing cross-functional teams (Product, Design, Engineering, Marketing) to adopt user-centered insights.
Proficiency with industry-standard UX research tools such as UserTesting.com, Lookback, Qualtrics, SurveyMonkey, and analytics platforms like Amplitude or Mixpanel.
Exceptional communication, presentation, and interpersonal skills, with the ability to articulate research findings and their implications clearly to diverse audiences.
Proactive, self-directed, and detail-oriented approach to research planning and execution.

Experience specifically within the fintech or travel industries.
Experience establishing or improving research operations processes and infrastructure.
Familiarity with statistical analysis and data visualization techniques.
Experience mentoring junior researchers or cross-functional team members on research best practices.
Experience conducting generative research to identify unmet user needs and inform new product opportunities.

Enhancement Note: The emphasis on both qualitative and quantitative methods indicates a need for a well-rounded researcher capable of leveraging diverse data sources. The requirement for "fintech or travel" experience is a key differentiator, suggesting that candidates with this background will have a significant advantage. The mention of mentoring and establishing research operations points towards a senior individual contributor role with potential for future team leadership.

Process & Systems Portfolio Requirements

A curated portfolio showcasing a minimum of 3-5 significant UX research projects is mandatory for consideration.
Each project within the portfolio should clearly articulate the research problem, the methodology employed (highlighting mixed-methods where applicable), the research process, key findings, and the tangible impact of the research on product decisions and business outcomes.
Demonstrate a clear understanding of how research insights translated into actionable product recommendations and influenced product direction or design iterations.
Showcase experience with research tools and platforms, providing examples of how they were leveraged to achieve research objectives.

Provide evidence of established research processes, including methodologies for planning, recruiting participants, conducting research, analyzing data, and disseminating findings.
Demonstrate experience in creating systems or frameworks for research operations, such as participant recruitment databases, insight repositories, or standardized reporting templates.
Showcase ability to document research processes and findings in a clear, organized, and accessible manner for cross-functional consumption.
Examples of how research insights were integrated into product development workflows and decision-making processes.

Enhancement Note: For a Senior UX Researcher role, the portfolio is critical. It should not just present past work but demonstrate strategic thinking, methodological rigor, and the ability to drive impact. The expectation for "research operations" systems suggests that candidates should be prepared to discuss how they organize and scale research efforts, not just execute individual studies.

Compensation & Benefits

Salary Range:

Remote-First Flexibility: The ability to work from anywhere, offering unparalleled work-life integration and autonomy.
Unlimited Paid Time Off (PTO): A generous policy that encourages employees to take time off as needed for rest and rejuvenation.
Company-Wide Recharge Days: Scheduled days off designed to prevent burnout and promote well-being for the entire team.
Weekly Dining Credits: A perk to support meals and social connections, whether working from home or a co-working space.
Travel Discounts: Benefits that align with the travel industry context, offering savings on personal travel.
Generous Parental Leave: Comprehensive support for new parents, including extended leave and resources.
Family Support Benefits: Additional resources and benefits to assist employees with family care responsibilities.
Competitive Salary: A strong base salary reflective of the role's seniority and impact.
Equity Options: Opportunity to gain ownership in the company, aligning personal success with company growth.
Annual Bonuses: Performance-based incentives that reward contributions to company objectives.
Personal Development Funds: A budget allocated for professional growth, training, courses, and conferences.
Wellness Budgets: Resources to support physical and mental well-being, such as gym memberships or therapy sessions.

While the role is fully remote and offers flexible hours, it is expected that the Senior UX Researcher will dedicate approximately 40 hours per week to their responsibilities. Core working hours will likely align with typical business operations to facilitate seamless collaboration with cross-functional teams, particularly those in the United States.

Enhancement Note: The salary estimate is based on general US market data for senior-level UX roles and assumes the partner company is a well-funded tech organization. Actual compensation will vary based on the specific company, its funding stage, and the candidate's precise qualifications and location. The benefits package is exceptionally comprehensive, indicating a company that prioritizes employee well-being and professional development, which is attractive to experienced operations and research professionals.

Team & Company Context

Company Culture

Industry: The partner company operates within the Fintech and/or Travel sectors, indicated by the specific experience requirements. These industries are characterized by rapid innovation, a strong focus on user trust, data security, and often complex regulatory environments. This context means that user experience research is paramount for driving adoption, satisfaction, and retention, especially in highly competitive and user-sensitive markets.

Company Size: While not explicitly stated, the presence of "equity options," "annual bonuses," and a "remote-first" culture suggests a growing tech company, likely in the Series B to Series D funding stage, or a well-established company that has embraced remote work. This size typically means an organization with established processes but still agile enough for significant individual impact and direct influence on product strategy.

Founded: The founding date is not provided, but the emphasis on "leading high-impact research initiatives" and "influencing product direction" suggests a company that has moved beyond its initial startup phase and is now focused on scaling its product offerings and refining user experiences based on solid research.

The Senior UX Researcher will likely be part of a growing Product team, potentially reporting to a Head of Product, Director of Product Design, or a similar senior leadership role.
They will work closely with Product Managers, UX/UI Designers, and Engineers, forming product pods or squads focused on specific feature areas or product lines.
Collaboration with Data Analysts or Data Scientists may also be a regular aspect of the role, particularly for quantitative research and insight validation.

Data-Driven Decision Making: The company likely emphasizes decisions backed by user data, behavioral analytics, and robust research findings.
Agile Development: Expect a fast-paced, iterative product development process where research findings are continuously integrated to inform sprints and roadmaps.
User-Centricity: A core tenet is likely to be deeply understanding and advocating for the user, ensuring products solve real problems and are intuitive to use.
Cross-Functional Collaboration: Strong emphasis on teamwork, open communication, and shared ownership of product success across different departments.

Company Website: The partner company's website is not directly linked, but it is implied to be a significant player in the fintech or travel space.

Enhancement Note: The industry context is crucial for a UX Researcher. Understanding the specific challenges and opportunities within fintech (e.g., trust, security, complex financial concepts) or travel (e.g., booking flows, loyalty programs, diverse user needs) will be key. The likely company size suggests a dynamic environment where research can have a visible and immediate impact.

Career & Growth Analysis

Operations Career Level: This role is clearly positioned as a Senior Individual Contributor (IC). It requires a high degree of autonomy, strategic thinking, and the ability to lead complex projects independently. Senior ICs in UX research are expected to be subject matter experts, capable of tackling ambiguous problems, mentoring others, and influencing product strategy through their research expertise.

Reporting Structure: The Senior UX Researcher will likely report to a Director or VP of Product, Design, or Research. This reporting line ensures visibility to senior leadership and facilitates the ability to influence strategic decisions. They will collaborate closely with Product Managers and Designers, acting as a key partner in the product development lifecycle.

Operations Impact: The primary impact of this role is on product strategy, user experience optimization, and ultimately, business outcomes. By ensuring products are user-centered, intuitive, and solve real problems, the Senior UX Researcher directly contributes to increased user adoption, customer satisfaction, retention rates, and revenue growth. Their findings will inform critical product decisions, reduce development waste by identifying issues early, and enhance the overall trust and usability of the company's offerings.

Leadership in Research: Potential to grow into a Lead UX Researcher or Manager of UX Research role, overseeing a team, setting research strategy, and managing research operations at a larger scale.
Specialization: Opportunity to become a deeply specialized researcher in a niche area of fintech or travel, or to focus on specific methodologies (e.g., advanced quantitative methods, longitudinal studies).
Product Strategy Influence: Deepen expertise in product strategy and become a trusted advisor to product leadership, influencing the long-term vision and roadmap.
Cross-Functional Mobility: Develop a strong understanding of product management or design, potentially leading to roles in those disciplines or in product operations.
Industry Expertise: Become a recognized expert in UX research within the fintech or travel sectors.

Enhancement Note: The "Senior" title implies a path for growth beyond this role, either through increased scope of responsibility, team leadership, or specialization. The emphasis on influencing product direction is a key indicator of the role's strategic importance and the potential for career advancement within product organizations.

Work Environment

Office Type: The role is fully remote, meaning there is no central office requirement. This offers maximum flexibility in terms of work location. The partner company likely supports employees working from home, co-working spaces, or any location that allows for productive and secure work.

Office Location(s): While the job is posted as "Colorado," this likely refers to a preference for candidates within a specific US time zone (e.g., Mountain Time) for easier collaboration, rather than a mandatory physical location. The company is "Remote-First," meaning their operational infrastructure and culture are built around distributed teams. Specific company office locations are not detailed, but the team operates across various geographical regions.

Autonomy and Flexibility: Employees are trusted to manage their own schedules and work environments to optimize productivity.
Digital Collaboration Tools: Expect extensive use of collaboration platforms (e.g., Slack, Google Workspace, Zoom, Miro) for communication, project management, and virtual whiteboarding.
Focus on Output: The environment is likely results-oriented, valuing the quality and impact of work over hours spent online or physical presence.
Distributed Team Culture: Opportunities for virtual team-building activities, online social events, and asynchronous communication practices to foster connection across geographies.

Work Schedule: The role offers flexible working hours, aligning with the remote-first philosophy. While approximately 40 hours per week are expected, employees have significant autonomy in structuring their day. However, availability during core business hours for meetings and collaborative sessions with teams in similar or adjacent time zones will be necessary.

Enhancement Note: For a remote role, understanding the company's approach to asynchronous vs. synchronous communication, their preferred collaboration tools, and how they foster team cohesion is vital. The "Colorado" location tag might be a compliance or HR requirement, or a preference for timezone alignment, rather than a strict geographic mandate for a remote role.

Application & Portfolio Review Process

Initial Screening (Jobgether AI): Your application will first be assessed by Jobgether's AI for core requirements, ensuring a quick and objective initial review.
Hiring Manager Screen: A brief introductory call with the hiring manager to discuss your background, motivations, and fit for the role.
Portfolio Presentation & Deep Dive: A dedicated session where you will present 1-2 key projects from your portfolio, discussing your process, findings, impact, and how you navigated complex challenges. This is a critical stage to demonstrate your research expertise.
Cross-Functional Interviews: Interviews with key stakeholders from Product, Design, and Engineering teams. These will assess your collaboration style, ability to translate research into actionable insights, and how you advocate for user needs within a team context.
Research Operations & Strategy Discussion: A discussion focused on your experience with research operations, your strategic approach to identifying research opportunities, and how you mentor others.
Final Interview/Offer: A concluding conversation, potentially with senior leadership, to finalize the decision and discuss compensation.

Curate Strategically: Select projects that best showcase your end-to-end research process, your ability to handle complexity, and your impact on product decisions. Highlight mixed-methods approaches where applicable.
Tell a Story: For each project, clearly articulate the problem, your role, the methods used, the key insights, and the tangible outcomes or impact. Use visuals where appropriate.
Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research (e.g., "identified usability issues that led to a 15% reduction in task completion time," or "research informed features that increased user engagement by 10%").
Demonstrate Influence: Explain how your insights influenced product decisions and how you collaborated with stakeholders to drive change.
Address Research Ops: Be prepared to discuss how you organized your research, managed participant recruitment, and disseminated findings effectively.

Methodology Deep Dive: Be ready to discuss your rationale for choosing specific research methods for different types of problems.
Problem-Solving Scenarios: Anticipate hypothetical scenarios where you might need to conduct research under constraints (time, budget, access) and how you would approach them.
Stakeholder Communication: Prepare examples of how you have communicated complex research findings to diverse audiences, including non-researchers.
Fintech/Travel Context: If you have experience in these industries, prepare to discuss specific insights or challenges you've encountered. If not, demonstrate your ability to quickly learn and adapt to new domains.

Enhancement Note: The portfolio presentation is highlighted as a key component. Candidates should meticulously prepare their chosen case studies, focusing on the narrative of problem-solution-impact and demonstrating their strategic thinking and influence. The cross-functional interviews emphasize the need for strong communication and collaboration skills.

Tools & Technology Stack

User Research Platforms: UserTesting.com, Lookback, Maze, UserZoom (for usability testing, remote moderated/unmoderated sessions, and survey distribution).
Survey Tools: Qualtrics, SurveyMonkey, Google Forms (for designing and deploying surveys for quantitative data collection).
Analytics Platforms: Amplitude, Mixpanel, Google Analytics (for understanding user behavior, tracking feature adoption, and validating research findings with quantitative data).
Collaboration & Whiteboarding: Miro, Mural, Figma (for collaborative ideation, affinity mapping, journey mapping, and research synthesis).
Communication & Project Management: Slack, Microsoft Teams, Asana, Jira (for team communication, project tracking, and workflow management).

Data Analysis Tools: Proficiency in analyzing data from platforms like Amplitude, Mixpanel, or custom databases. Familiarity with SQL or basic scripting for data retrieval and analysis is a plus.
Reporting Dashboards: Experience creating clear, compelling reports and dashboards (e.g., using Google Data Studio, Tableau, or built-in platform features) to visualize research findings and communicate impact.

While not a primary focus for UX Research, familiarity with CRM systems (e.g., Salesforce, HubSpot) can be beneficial for understanding customer data and segmentation.
Understanding of how research insights can inform marketing automation or customer journey optimization.

Enhancement Note: The listed tools are standard for senior UX researchers. Familiarity with Amplitude or similar product analytics tools is particularly important, as it bridges qualitative insights with quantitative user behavior data. The ability to work within a digital-first, collaboration-heavy toolset is essential for a remote role.

Team Culture & Values

User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions. This means prioritizing user needs, empathy, and delivering exceptional user experiences.
Data-Driven Approach: Decisions are informed by evidence, whether from qualitative research, quantitative analytics, or user feedback. There's a value placed on rigorous analysis and objective insights.
Collaboration & Transparency: Open communication and close partnership across Product, Design, and Engineering teams are key. Insights are shared freely, and collaboration is encouraged to achieve shared goals.
Impact & Ownership: A focus on delivering measurable impact through research. Team members are encouraged to take ownership of their projects and drive initiatives to completion, seeing them through to their effect on the product and business.
Continuous Learning & Improvement: A culture that embraces experimentation, learning from both successes and failures, and actively seeks to improve research methodologies and processes.

Partnership: The Senior UX Researcher acts as a strategic partner to Product Managers and Designers, co-creating research plans and integrating insights seamlessly into the development cycle.
Advocacy: Proactively champions user needs and research findings, ensuring they are considered at every stage of product development.
Mentorship: Willingness to share knowledge and best practices with cross-functional team members, elevating the research maturity of the entire team.
Constructive Feedback: Open to receiving and providing feedback to foster continuous improvement in research quality and team effectiveness.

Enhancement Note: The emphasis on user-centricity, data-driven decisions, and cross-functional collaboration are hallmarks of successful product organizations. For a researcher, understanding how these values translate into daily work—how insights are shared, how decisions are made, and how teams interact—is crucial for cultural fit.

⚡ Challenges & Growth Opportunities

Navigating Ambiguity: Tackling complex, ill-defined problems where the user needs or product direction are not yet clear. This requires strong strategic thinking and the ability to frame research questions effectively.
Influencing Stakeholders: Persuading diverse stakeholders with varying priorities and perspectives to act on research findings, especially when they challenge existing assumptions or roadmaps.
Balancing Research Rigor with Speed: In a fast-paced environment, finding the right balance between conducting thorough, robust research and delivering insights quickly enough to inform agile development cycles.
Scaling Research Operations: Developing and implementing efficient processes for participant recruitment, data management, and insight dissemination that can keep pace with company growth.
Domain Adaptation: Quickly gaining deep understanding of the nuances of fintech or travel domains if not previously experienced.

Advanced Methodologies: Opportunity to explore and implement more sophisticated research techniques, such as causal inference, advanced statistical modeling, or longitudinal studies.
Strategic Product Leadership: Deepen involvement in product strategy, roadmap planning, and OKR setting, moving beyond tactical research execution to strategic influence.
Mentorship & Team Building: Develop leadership skills by mentoring junior team members or contributing to the establishment of a formal research team structure.
Industry Conferences & Certifications: Access to funds for attending leading UX research conferences (e.g., CHI, UXR Conference) or pursuing relevant certifications.
Cross-Functional Skill Development: Gain deeper insights into product management, design thinking, and data analytics through collaboration and internal learning opportunities.

Enhancement Note: Identifying potential challenges upfront allows candidates to prepare their responses and demonstrate problem-solving capabilities. The growth opportunities highlight the potential for career advancement and skill enhancement, which are key motivators for senior professionals.

Interview Preparation

"Describe a time you had to influence a product decision with research findings that contradicted stakeholder expectations. How did you approach it, and what was the outcome?" (Focus on communication, data presentation, and stakeholder management.)
"How would you approach defining the research strategy for a new product feature in the fintech/travel space, considering both generative and evaluative research needs?" (Assess strategic thinking, methodological planning, and domain awareness.)

"Based on your understanding of our company and the fintech/travel industry, what do you see as the biggest user experience challenges we face?" (Demonstrate research into the company and industry.)
"How do you foster a user-centered mindset within cross-functional teams that may not have a research background?" (Assess mentorship, advocacy, and collaboration skills.)

Structure Your Narrative: For each case study, clearly define the problem, your role, the research questions, methodology, key findings, actionable insights, and the ultimate impact on the product or business.
Highlight Your Process: Emphasize your decision-making at each stage – why you chose specific methods, how you recruited participants, how you analyzed data, and how you synthesized findings.
Showcase Impact with Data: Use metrics and concrete examples to demonstrate the tangible outcomes of your research. Quantify where possible.
Be Prepared for Deep Dives: Anticipate questions about specific methodologies, participant selection, data analysis, and stakeholder interactions.
Connect to the Role: Briefly explain why the skills and experiences demonstrated in your portfolio are relevant to this specific Senior UX Researcher position.

Enhancement Note: Interview preparation should focus on articulating impact, demonstrating strategic thinking, and showcasing strong collaboration skills. The portfolio presentation is a key opportunity to prove expertise and influence.

Application Steps

Submit your application through the provided link on jobs.lever.co.
Curate Your Portfolio: Select 2-3 of your most impactful UX research projects that best demonstrate end-to-end process, mixed-methods expertise, and quantifiable business impact. Ensure each case study clearly outlines the problem, your approach, key insights, and the resulting product or business outcomes.
Tailor Your Resume: Highlight keywords from the job description such as "UX Research," "Usability Testing," "Qualitative Research," "Quantitative Research," "Mixed-Methods," "Fintech," "Travel," "User Testing," "Amplitude," and "Research Operations." Quantify your achievements whenever possible.
Prepare Your Presentation: Practice walking through your chosen portfolio projects. Be ready to articulate your research process, decision-making, stakeholder influence, and the impact of your work concisely and compellingly.
Research the Company: While Jobgether is the poster, research the partner company if identifiable through the application process or initial conversations. Understand their product, market, and any recent news to inform your responses about industry challenges and company fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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