Job Description
Note: The job is a remote job and is open to candidates in USA. The Wilshire Group is a renowned boutique consulting firm specializing in revenue cycle optimization. They are seeking a Senior Epic Access Lead to lead patient access strategy, system optimization, and operational transformation initiatives for healthcare clients, ensuring measurable improvements in access and patient experience.
- Responsibilities
- Leading Epic Access module strategy and optimization across engagements
- Designing end-to-end patient access workflows and system configurations
- Making build, workflow, and best-practice decisions within Epic
- Serving as primary client-facing expert for access operations
- Driving project milestones and deliverables autonomously
- Mentoring analysts and junior consultants
- Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections
- Assess current-state patient access operations and identify improvement opportunities
- Develop future-state workflow designs aligned to industry best practices
- Advise client executives on scheduling strategy, digital access, and revenue integrity
- Align system configuration with operational and financial goals
- Lead design, build, testing, and go-live for: MyChart (patient portal & self-service tools), Cadence/Scheduling, Registration/ADT, Patient Payments/Point-of-Service collections
- Configure rules, templates, workflows, and integrations
- Support upgrades, enhancements, and new functionality rollouts
- Troubleshoot complex access or payment system issues
- Develop project plans and manage deliverables
- Facilitate requirements sessions and workflow design workshops
- Coordinate across clinical, revenue cycle, and IT teams
- Communicate risks, timelines, and outcomes clearly to leadership
- Increase portal adoption and self-service scheduling
- Improve registration accuracy and throughput
- Optimize front-end collections and payment processes
- Reduce denials related to registration or eligibility errors
- Support KPI tracking and performance reporting
- Train and mentor analysts, super users, and operational leaders
- Create documentation and knowledge transfer materials
- Represent Wilshire professionally and build strong client relationships
- Skills
- 5ā8+ years hands-on Epic Access or Revenue Cycle experience
- Multiple full-cycle Epic implementations or optimizations
- Deep knowledge of front-end hospital or ambulatory access operations
- Demonstrated leadership of patient access transformation initiatives
- Active Epic certification(s) in one or more of: Epic MyChart, Epic Cadence (Scheduling), Epic Prelude/ADT (Registration), Epic Grand Central, Epic Resolute Patient Payments / Revenue Cycle front-end (Must maintain current certification status)
- Senior-level consulting or project leadership experience
- Strong workflow analysis and system design skills
- Executive-level communication and facilitation abilities
- Ability to work independently with minimal oversight
- Experience leading cross-functional teams
- Multiple Epic certifications
- Healthcare IT consulting experience
- Experience with digital front door strategies
- Knowledge of eligibility, authorizations, and denial prevention
- Experience supporting multi-site health systems
- Company Overview
- The Wilshire Group is a healthcare consultancy that offers health information management, billing, signature and revenue integrity services. It was founded in 2007, and is headquartered in Sierra Madre, California, USA, with a workforce of 11-50 employees. Its website is https://thewilshiregroup.net.
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