Job Description
Note: The job is a remote job and is open to candidates in USA. The Consortium, Inc. is seeking a Salesforce Program Manager & Senior System Admin who will oversee program management and provide Salesforce support in a highly customized environment. This hybrid role involves facilitating Agile methodologies, managing cross-functional dependencies, and engaging with stakeholders to drive end-user adoption and deliver solutions.
- Responsibilities
- Oversee program planning, delivery timelines, and cross-team execution for Salesforce initiatives
- Identify, manage, and resolve complex cross-functional dependencies
- Ensure transparency of program status, risks, and release roadmaps
- Track and report progress against commitments, quality metrics, and delivery outcomes
- Maintain documentation of business processes, release notes, workflows, and program artifacts
- Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
- Support a structure of continuous improvement by managing retrospective actions to completion
- Remove impediments through proactive problem-solving and stakeholder coordination
- Work with stakeholders to understand needs and translate them into scalable solutions
- Facilitate UAT sessions and functional demonstrations across multiple teams
- Lead onboarding, training, and change-management activities
- Drive user adoption through structured communication and support
- Build positive team dynamics and strong relationships with customers, users, and technical staff
- Other Duties as Assigned
- Skills
- Bachelor's degree
- 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
- Minimum 3+ years as a business analyst
- 5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
- Excellent analytical thinking, problem-solving, communication, and documentation skills
- Experience working in Agile delivery environments
- Strong working knowledge of Jira for backlog and sprint management
- Ability to foster a data-driven, structured Agile culture
- Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
- Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices
- Experience leading multi-functional project or scrum teams on complex, integrated platforms
- Strong leadership presence with accountability for end-to-end delivery
- Salesforce Admin Certification preferred
- Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
- Experience with Salesforce configuration or implementation
- Company Overview
- The Consortium provides adult behavioral health, children's behavioral health, and residential behavioral health services. It was founded in 1967, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://consortiuminc.org.
- Company H1B Sponsorship
- The Consortium has a track record of offering H1B sponsorships, with 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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