Job Description
Note: The job is a remote job and is open to candidates in USA. Cardinal Education is a premier educational services firm based in the San Francisco Bay Area that provides world-class academic coaching, test preparation, and admissions advising. They are seeking a Client-Focused Client Success Associate to manage ongoing relationships with families and ensure a seamless, high-value experience. The role involves coordinating service delivery, addressing client concerns, and collaborating with various teams to enhance the client experience.
- Responsibilities
- Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication
- Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement
- Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention
- Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience
- Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience
- Skills
- Bachelor's degree or equivalent experience; background in education, customer success, or client services is a strong plus
- At least 2 years of experience in account management, client services, or operations
- Exceptional written and verbal communication skills
- Strong organizational skills and attention to detail
- Comfort working across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems)
- Ability to multitask and manage multiple client relationships in a fast-paced environment
- Empathetic, service-oriented mindset with a bias toward action and follow-through
- Benefits
- Competitive salary and performance-based bonuses
- Ongoing compensation reviews and merit-based increases
- Fully remote work environment with structured team support
- Collaborative, high-performing team culture with cross-functional exposure
- Hands-on mentorship and career development opportunities
- Mission-driven work that directly impacts students and families
- Company events and virtual team-building activities
- Opportunities to grow within client operations, education services, and beyond
- Company Overview
- Our philosophy emphasizes helping kids thrive in and out of the classroom. It was founded in 2004, and is headquartered in Burlingame, CA, US, with a workforce of 11-50 employees. Its website is http://CardinalEducation.com.
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