Job Description
Note: The job is a remote job and is open to candidates in USA. Integra Connect is a value-based precision medicine company specializing in Health IT and digital health solutions. They are seeking a Remote Bilingual Customer Service Representative responsible for handling customer calls and managing account billing inquiries while adhering to compliance regulations. Responsibilities Answer incoming /outbound customer service telephone calls, verifying and updating account demographics and taking appropriate action within the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols Maintain a courteous and professional demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately within the AR management system Review recorded comments about the patient's account, understand the trip's information, and billing history to provide guidance to the caller regarding past events Input information obtained and enter comments relating to an account and call into the AR management system Maintains consistent performance in meeting company QA standards during monthly call audits Reviews correspondence received by mail, by e-mails or through the web site and take appropriate research and follow up steps for resolution Assist with account billing review and follow up on private pay billing plans and private pay aging Familiarize and follow corporate policy and procedures Skills High school diploma/GED 1 year of customer service or sales experience Type 35 wpm Bilingual (Spanish) skills required Demonstrated effective verbal and written communication skills Pleasant Telephone etiquette Have a customer focused mindset General working knowledge of PCs and/or patient accounting computer systems Working knowledge of Microsoft Word and Excel for Windows Able to handle a large volume of work Organized and detail oriented with ability to prioritize and perform multiple tasks at once Knowledge of medical billing processes/or health care billing guidelines is strongly preferred Benefits Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire Paid Time Off 401k with employer match Paid Holidays and Floating Holiday 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Company Overview Integra Connect is a healthcare technology company focusing on specialty care data, insights from powerful AI, and analytics solutions. It was founded in undefined, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 1001-5000 employees. Its website is