Job Description
Note: The job is a remote job and is open to candidates in USA. Angi is a leading company in the home services industry, focused on connecting homeowners with reliable professionals. As a Project Advisor, you will be responsible for providing exceptional customer service by assisting homeowners with their projects, collaborating with team members, and monitoring performance metrics to ensure high-quality support. Responsibilities Handle outbound and inbound calls from customers professionally and courteously Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support Engage homeowners in discussions about available services and solutions tailored to their needs Stay updated on product knowledge, policies, and procedures to provide accurate information to customers Collaborate with team members and leadership to share knowledge and best practices Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth Support team goals and initiatives to improve overall performance and customer satisfaction Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy Seek feedback from leadership and utilize it to improve individual performance and customer interactions Maintain accurate records of customer interactions and transactions using designated systems Skills 1+ years of experience in a call center or customer service environment preferred Excellent verbal and written communication skills Strong problem-solving skills with the ability to think quickly and effectively resolve issues Ability to multitask and prioritize tasks in a fast-paced environment Detail-oriented with a focus on delivering high-quality customer service Adaptability and willingness to learn new skills and processes Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar Commitment to upholding company values and delivering exceptional customer experiences Familiarity with call center systems and software preferred Benefits 5% Annual Bonus Company equity program Full medical, dental, vision package to fit your needs Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday Pet discount plans & retirement plan with company match (401K) Technical equipment (i.e. laptop) provided Company Overview Angi is a technology-based tool that helps homeowners find home improvement and property renovation professionals. It was founded in 1995, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is