Job Description
Job Overview:
We're seeking a compassionate and detail-oriented Patient Support Center Representative to join our team at Optum, a global organization dedicated to delivering care and improving health outcomes. As a remote representative, you'll have the flexibility to work from home and make a meaningful impact on the lives of our patients. If you're passionate about providing exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to apply.
Key Responsibilities:
- Provide top-notch patient support via phone, email, and other communication channels, ensuring timely and accurate resolutions to patient inquiries and concerns.
- Meet performance goals in patient satisfaction, accuracy, quality, and attendance, while adhering to department standards and guidelines.
- Multitask using dual monitors for data entry, phone etiquette, and resource utilization, maintaining proper guidelines and protocols.
- Collaborate with internal teams, including clinicians and supervisors, to resolve patient issues and provide exceptional care.
- Utilize Optum systems to address customer needs, including appointments, authorizations, claims, and benefits.
What We Offer:
- Competitive salary and comprehensive benefits package.
- 5 weeks of paid on-the-job training to ensure your success in the role.
- Flexible scheduling with the ability to work from home (must reside in the Mountain or Central Time Zone).
- Opportunities for career growth and professional development in a dynamic and supportive environment.
- A culture guided by diversity, inclusion, and a commitment to health equity.
Requirements:
- High School Diploma or equivalent experience.
- 2+ years of customer service experience.
- 40 wpm typing speed and proficiency with Microsoft Suite and other systems.
- Ability to work a full-time schedule (40 hours/week) with flexibility to work occasional overtime, weekends, and holidays.
Preferred Qualifications:
- 1+ year of experience in a healthcare setting.
- Bilingual in English and Spanish.
- Previous experience working in a virtual environment or with multiple computer screens.
Telecommuting Requirements:
- Reside within the Mountain or Central Time Zone.
- Ability to maintain a secure and private work area.
- Reliable high-speed internet connection.
How to Apply:
If you're ready to join a team that's dedicated to making a difference in the lives of others, apply now to become a Remote Patient Support Center Representative. We can't wait to hear from you!
Apply Now
Apply Now