Remote Patient Scheduler (Telehealth) – Scripted Outreach & Appointment Setting

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

About Us:
DrLullaby is a virtual-first organization dedicated to transforming sleep care through evidence-based behavioral interventions. We specialize in Cognitive Behavioral Therapy for Insomnia (CBT-I) and CPAP acclimation support, delivering compassionate care with operational excellence.

We are a mission-driven telehealth clinic specializing in behavioral sleep medicine. Our care is evidence-based, patient-centered, and backed by a compassionate, structured team. We’re looking for a Scheduling Specialist who can confidently follow scripts, reach out to patients, and help them get started with care that transforms lives.

Use provided scripts to contact referred patients by phone (minimum 80 outbound dials/day)
Guide patients through the appointment booking process using our EMR (Healthie)
Accurately log and tag every outcome in our CRM (Monday.com)
Follow all process steps to ensure patients are properly assigned to the right provider and payer
Participate in ongoing team communication via Slack and Google Meet

80 double-dial outreach calls per day
15–20 patients scheduled per day
Accurate CRM tagging and real-time data integrity
<24-hour turnaround on new referrals
Bonus pay awarded only for attended appointments

Prior experience with outbound calls (call center, appointment setting, or sales)
Strong spoken English and warm communication style
Ability to follow a script exactly and reliably
Excellent attention to detail and accurate data entry skills
High-speed internet, HIPAA-compliant remote work setup, and headset