Job Description
Working Level Full-Time Job Category Healthcare, Insurance, Other External Job Title Remote or On-Site Customer Service Representative – Full-Time or Part-Time Location On-Site Marketing Location Knoxville, TN Requirements External Job Description and Responsibilities Remote or On-Site Customer Service Representative – Full-Time or Part-Time TeamHealth National Patient Service Center | Work From Home or On-Site $750 Sign-On Bonus + Quarterly Incentives Are you a motivated communicator with a passion for helping others? The TeamHealth National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, remote or on-site training at our Knoxville, TN location, which you can choose to work 100% remotely or from our office . In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference. Position Highlights: $750 Sign-On Bonus + Quarterly Performance Incentives 4-week paid remote or on-site training at our Knoxville, TN office Training hours: 8 AM to 5 PM EST, Monday through Friday Work from home or work on-site — your choice! Company-provided equipment for remote and on-site work Flexible Scheduling – Full-time and part-time options available What We Offer: 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees) Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only) Comprehensive Wellness Programs – Support for your physical, emotional, financial, and social well-being Ongoing Training & Professional Development Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options What You’ll Do: Provide excellent customer service by phone, assisting patients with billing and insurance questions Research and resolve patient account issues Update insurance information and rebill claims as necessary Generate and send itemized statements or courtesy claims Set up and manage patient payment plans Accurately document all patient interactions Maintain professionalism and empathy in all communications Perform other related administrative duties as assigned What You’ll Need: High school diploma or GED Strong verbal communication and listening skills Ability to multitask: listen, speak, and type simultaneously Comfortable using Microsoft Windows and computer-based systems Previous customer service, call center, retail, or hospitality experience is a plus Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment. Career Builder Yes LinkedIn No