Job Description
Note: The job is a remote job and is open to candidates in USA. ServiceLink is seeking a NationalLink Reviewer for Quality Assurance. The role involves performing administrative reviews of valuation products in compliance with regulatory and industry standards, while ensuring timely resolution of client issues. Responsibilities Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes Meet personal and departmental productivity and quality goals/metrics Interpret and implement Quality Assurance policies and procedures for Valuation products Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting Maintain compliance with State and Industry regulations including Appraisal Independence Monitor, track and consistently respond to client and vendor inquiries Ensure appropriate escalation paths are followed Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols Attend departmental meetings as required Maintain a positive, professional business relationship with vendors, clients and internal staff All other duties as assigned Skills Bachelor's or Associate's Degree from an accredited institute Attention to detail Strong customer service and communication skills Ability to read operational reports and workflows Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred Knowledge of valuations office processes, procedures and technology Company Overview ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial. It was founded in 1967, and is headquartered in Coraopolis, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship ServiceLink has a track record of offering H1B sponsorships, with 1 in 2026, 17 in 2025, 13 in 2024, 13 in 2023, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.