Job Description
Job Overview:
We are seeking a highly skilled and motivated Infrastructure Engineer to join our team at American Express. As a key member of our technology group, you will design, code, and deploy software that makes us an essential part of our clients' digital lives. This is a full-time, remote opportunity offering a competitive salary of $27/hour, with immediate openings available.
Key Responsibilities:
- Contribute to the analysis of business, application, and technical infrastructure requirements
- Support the design, build, development, and integration of infrastructure to support the business portfolio or platform, focusing on robustness, scalability, availability, and efficiency
- Lead initiatives that deliver end-to-end infrastructure solutions that adhere to Innovation standards
- Plan, assign, and manage the effective use of Functional Support resources throughout the development life cycle
- Manage break/fix, incident, and problem activities across the team
- Oversee Architects or Execution Consultants in the local market group
- Monitor, control, and report Functional Support consumption throughout the development life cycle
- Serve as the primary point of contact for business/development groups or vendors needing support in resolving issues
- Collaborate with Operations resources to prevent/anticipate issues where necessary
- Enforce production readiness practices and work with the use of technical informed authority expertise to optimize the design of technical solutions/enhancements
- Participate in quality assessments by supporting quality rating measures on key changes
- Contribute to the development of policies and procedures for the production and management support capability
- Deliver ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem, and change management
Requirements:
- 2+ years of engineering experience in a mainframe environment
- Experience with design and implementation of mainframe and distributed applications
- 2+ years of experience with mainframe systems, hardware, and operating systems
- 2+ years of experience monitoring issues, change and incident lines, enforcing compliance with capability, root cause analysis, and change quality targets
Preferred Qualifications:
- Excellent written and verbal communication skills
- Prior experience in a operations or support role
What We Offer:
- Competitive salary of $27/hour
- Full-time, remote opportunity with immediate openings available
- Opportunities to work with the latest technologies and contribute to the wider engineering community through open source
- Dedicated time to invest in your professional development
Join Our Team!
This is a fantastic opportunity to grow your career with a leading company. If you have the skills and passion we're looking for, please submit your application today.
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