Job Description
Note: The job is a remote job and is open to candidates in USA. ePlacement is a fast-growing, Y Combinator-backed startup transforming marketing compliance and risk management through AI. As the Founding Customer Success Manager, you will design and build the post-sales function while managing and growing enterprise customer relationships.
- Responsibilities
- Build and own onboarding, implementation, health scoring, QBRs, renewals, and expansion
- Manage and grow enterprise customer relationships (6-figure+ ACVs)
- Act as a trusted advisor to Legal, Compliance, and executive stakeholders
- Partner closely with Product and Engineering as the voice of the customer
- Drive adoption, expansion, and long-term customer value
- Help hire and shape the future CS team as the company scales
- Skills
- Juris Doctor (JD) required
- 3+ years in Customer Success within B2B SaaS
- Experience owning enterprise accounts (Fortune 500 / complex stakeholders / 6-figure+ ACVs)
- Background supporting or selling into legal, compliance, or regulated teams
- Experience in a high-growth, VC-backed startup environment (Seed–Series C ideal)
- Comfortable explaining technical or AI-driven concepts to non-technical stakeholders
- Strong ownership mindset — you want to build, not inherit, a CS function
- Benefits
- Fully paid medical, dental, and vision
- 401(k)
- Learning & development support
- Company Overview
- Welcome to ePlacement, we are specialist recruiters for the Enterprise Software Industry, servicing high growth enterprise SaaS pre-IPO’s across EMEA, North America and Emerging Markets. It was founded in 2022, and is headquartered in Brighton, GB, with a workforce of 2-10 employees. Its website is https://www.eplacement.co.
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