Job Description
Note: The job is a remote job and is open to candidates in USA. Girl Scouts of the USA is a leading authority on the healthy development of girls and a mission-driven organization. The Finance Analyst, L2 Technical Support, will maintain applications to ensure delivery of solutions for councils and volunteers, focusing on resolving technical issues and supporting application functionality. Responsibilities • Working on production support cases for applications owned by the Customer Applications team • Case management production support and support across customer applications, through troubleshooting application issues, providing root cause analysis of reported issues and effectively communicating with client to support resolution • Identification of bugs and minor enhancements. Communicating these items to business analysts or managers within Customer Applications so that they can be tracked and prioritized • Testing of solutions that were developed by our vendors so that these changes can be moved to production and regression testing • Fixing records and doing data updates in our applications to match what really happened • Develop in-depth functional knowledge of application(s) supported through Customer Applications with a primary focus on financial transactions Skills • Bachelor's degree or equivalent experience • Minimum of three (3) years' experience in corporate environment doing technical support • Accounting or similar work experience • Collaborate with stakeholders at different levels of technical expertise at all levels of the Girl Scout movement • Ability to relay technical information to non-technical users and elicit clients' needs • Experience working production support cases • Experience identifying bugs and communicating them clearly • Experience testing bug fixes or enhancements to applications • Experience regression testing applications • Problem-solving • Analytical skills • Proven record of positive outcomes when supporting both internal and external customers • Effective verbal and written communications skills and a strong work ethic • Must be comfortable in a fast-paced environment • Ability to work independently on assignments • Thorough understanding of Generally Accepted Account Principles • Ability to navigate and interpret various Chart of Accounts • Financial Accounting experience • Competency in Office 365 or similar suites • Competency in PowerPoint or similar presentation software • Competency in Microsoft Excel or similar software • Case management software • Technical Support Experience • Financial Account experience • Three years' work experience in a technical discipline preferred • Programming experience is a plus • Experience working with Fund Accounting software is a plus • Familiarity with Netsuite is a plus • Competency in Salesforce is a plus Benefits • Paid Time Off: GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's. • Medical and Behavior al Health Coverage • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance . • Both plans include GSUSA partial subsidy of premium costs • Dental and vision coverage • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts • Company-paid life insurance • Flexible work arrangements • 12 weeks of paid parental leave • 401(K) with company match • Sick leave • Short- and Long-Term Disability for salary continuation • Health and Wellness Classes and Activities throughout the year Company Overview • We Are Girl Scouts. Girl Scouts bring their dreams to life and work together to build a better world. It was founded in 1912, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is Apply tot his job