[Remote] Customer Service Partner

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Allianz Trade in North America is a trusted insurance and asset management company. The Customer Service Partner will manage and resolve client requests and issues while supporting the Direct Sales Force to enhance business production.

Responsibilities

Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency
Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
Responsible for managing collection of past due invoices and other policy items for assigned portfolio
Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
Support implementation of Voice of the Customer initiatives in the region

Skills

Bachelor's Degree required
1-2 years of Customer service or administrative experience
Strong people skills and ability to manage external customers including broker partners and internal agents
High level of organization
High level of computer literacy with an ability to quickly acclimate to new systems
Exceptional internal & external client service mentality
Excellent trouble shooting skills
Ability to assimilate and apply information from multiple functions
Excellent written and verbal communication skills
Excellent technical and analytical skills
Proven ability to manage multiple work functions in a high volume setting
Self motivated & team player
Spanish speaking is a plus
Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes

Benefits

Competitive compensation
Annual bonus eligibility and/or commission structure opportunities
401(k) discretionary match of up to 6%
Flexible work schedules
Health and wellness benefits
Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
Tuition Reimbursement
Family care resources, including fertility and adoption benefits

Company Overview

Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk. It was founded in 1883, and is headquartered in Baltimore, Maryland, US, with a workforce of 501-1000 employees. Its website is https://www.allianz-trade.com/en_US.html?utm_medium=social&utm_source=linkedin&utm_campaign=linkedin_homepage .

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