Job Description
Note: The job is a remote job and is open to candidates in USA. Local Hero is seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for Voice AI agents. This role focuses on translating proven human call strategies into natural, high-performing AI conversations that improve caller experience, engagement, and conversion rates. Responsibilities Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents Design prompts that guide natural, human-like conversations Ensure prompts maintain compliance, tone, and business objectives Create conversation flows including openings, qualification, objection handling, and transfers Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics Convert qualitative guidance into precise, testable prompt logic Help refine conversation strategies based on real-world performance Continuously test prompts in real-world call scenarios Analyze call transcripts, outcomes, and performance metrics to refine prompts Iterate quickly to improve connection rates, transfers, and caller experience Identify conversation gaps and optimize agent responses Improve how agents ask qualifying questions Handle objections Optimize transition between conversation stages Manage edge cases and unexpected responses Work with Product and Engineering teams to align prompt behavior with platform capabilities Suggest improvements to agent behavior and conversation flow Help define conversational best practices across voice agents Maintain clear documentation of prompt structures, patterns, and best practices Help build a scalable prompt library for different use cases, verticals, and states Skills A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.) Bachelor's Degree (minimum) in a related field of study Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems Strong writing skills with ability to craft natural, human-like dialogue Experience improving call center scripts, sales conversations, or IVR flows Ability to translate business goals into structured conversational logic Analytical mindset with experience reviewing transcripts and optimizing outcomes Excellent written communication skills and attention to tone and clarity Comfortable working with product, operations, and data teams Experience with conversational AI, chatbots, or voice agents Experience with A/B testing and prompt experimentation Experience analyzing call transcripts or conversational analytics UX writing, conversation design, or dialogue design experience Familiarity with Voice AI tools (Ultravox, VAPI, Twilio, etc.) is a plus but not required Benefits Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office Time off is as important as hard work! Salaried employees are on a Flex PTO plan Generous holidays including a reduced schedule between Christmas and New Year’s We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums Access to Flexible Spending Accounts Plan Matching traditional and Roth 401k Employee Assistance Program Supplemental tenure-based leave: self-care and family first Life Insurance Legal Assistance plan Pet Insurance discount through the ASPCA A killer culture with team members who have your back! In-person and virtual connection points for culture building and team members who have your back! Company Overview Local Hero is a digital marketing platform that provides advertising, marketing, and store location detail services. It was founded in 2019, and is headquartered in Boulder, Colorado, USA, with a workforce of 11-50 employees. Its website is