[Remote] Box Office Customer Service Associate - LTE

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. The Wisconsin Historical Society is a prominent historical institution in the state of Wisconsin, and they are seeking a Box Office Customer Service Associate. This role involves providing excellent customer service to patrons, managing ticket sales, and troubleshooting event-related issues through effective communication and support.

Responsibilities

Monitor phone calls and box office email address to assist customers with inquiries and purchasing across WHS
Maintain knowledge of current WHS events and experiences for sale through the online store and sold directly through the site/location
Ascertain and resolve customer concerns, complaints, and/or requests in a courteous and timely manner with guidance from supervisor as needed
Understand and communicate purchasing policies to customers
Collect complete and accurate data from customers to correctly process payments and reconcile transactions
Support the creation of tickets for events across WHS spaces to ensure accurate attendance data
Support general ticketing monitoring
Configure event templates and related buildout in ACME Ticketing system
Support ACME Ticketing Users with troubleshooting needs
Support ticket system onboarding for new users

Skills

Excellent customer service, interpersonal, communication, and telephone skills
Detail-oriented with an ability to work efficiently
Ability to communicate and interact professionally and pleasantly with customers and other staff
Ability to learn and implement required WHS values and policies
Excellent computer skills and digital literacy, including a strong understanding of MS Word, Excel, Teams and Outlook
Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance
Skills in basic arithmetic (math)
Willingness to work flexibly
Ability to work select weekends, and some evenings and holidays
Knowledge of e-commerce, Point of Sales systems, and/or ticketing systems preferred
Specific knowledge of ACME Ticketing a plus

Company Overview

The State of Wisconsin is a U.S. state located in the north-central United States, in the Midwest and Great Lakes regions. It was founded in 1848, and is headquartered in Madison, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://www.wisconsin.gov/.

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